Partner Manager, Global (US-Based)

About the Role Recurly is looking for a Partner Manager to run the day-to-day management of our existing partnerships across payments providers, ISVs, and advisors. This role keeps our partner relationships active, productive, and accountable. You will own the mutual referral process, drive and track partner-sourced leads, and make sure partners and internal teams have what they need to bring Recurly into deals. This is an execution-focused role that works across Sales, Marketing, Product, and Customer Success. You will operate as the hub between our partners and Recurly, turning relationships that already exist into consistent pipeline and revenue..

Partner Relationship Management

• Own day-to-day relationships with our payments partners, ISVs, and advisors, serving as their primary Recurly contact.
• Hold regular business reviews with partners to track pipeline, joint goals, and partner health.
• Identify partner needs and escalate feedback to the right internal teams so partners stay engaged and successful.
• Monitor partner activity levels and re-engage partners who go quiet.

Mutual Referral Process & Lead Management

• Own the end-to-end mutual referral process, including intake, routing, handoff, and follow-up with Sales.
• Drive, track, and report on partner-sourced and partner-influenced leads and opportunities.
• Maintain clear definitions and SLAs for referrals so partners know what to expect and internal teams act on them quickly.
• Work with Sales leadership to improve conversion of partner leads and identify bottlenecks.

Enablement, Account Mapping & Co-Selling

• Plan and coordinate partner enablement sessions covering Recurly's product, positioning, and sales motion.
• Run joint account mapping exercises to identify target accounts that both Recurly and partners can pursue together.
• Coordinate with AEs on joint account plans and co-selling on partner-sourced deals.

Campaigns & Shared Content

• Work with Marketing to execute joint marketing campaigns with partners, from concept through launch and reporting.
• Own shared partner content, including landing pages, presentations, case studies, and co-marketing collateral.
• Keep content accurate, current, and easy for partners to find and use.

Salesforce & Partner Operations

• Own Recurly's Salesforce configuration for partner management, including partner account structures, referral objects, opportunity workflows, and reporting.
• Partner with Sales Ops and Marketing Ops on data quality, lead routing, and partner attribution.
• Build and maintain dashboards that give leadership clear visibility into partner performance.

Cross-Functional Collaboration

• Work closely with Product, Marketing, Customer Success, and Finance to align partner programs with company priorities.
• Bring partner and merchant feedback into product and GTM planning.
• Represent Recurly at partner events, webinars, and joint customer sessions as needed.

Why This Role Matters This role keeps Recurly's partner ecosystem running well. By owning the referral process, the Salesforce foundation, and the shared content that partners rely on, you will make it easier for partners to sell Recurly and for our sales team to close partner-sourced deals.

Requirements

What We're Looking For

• 3-5+ years of experience in partner management, channel management, partner operations, or a related ecosystem role in SaaS, fintech, or payments.
• Hands-on experience managing partner relationships day to day, including referral processes, lead tracking, and partner reviews.
• Working knowledge of Salesforce, with experience configuring or administering partner-related objects, workflows, or reports. Admin certification is a plus.
• Experience with partner tooling such as PartnerStack, Crossbeam, or similar platforms.
• Familiarity with payments, subscription billing, or recurring revenue models.
• Strong project management skills, with the ability to run enablement programs, campaigns, and content processes end to end.
• Excellent communicator who can work across functions and build trust with partners and internal stakeholders.
• Organized, detail-oriented, and comfortable owning many moving parts at once.
• Based in the US (Austin), with willingness to travel periodically.

Benefits

As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.

Other perks may include:

401(k) Retirement Plan and company match Flex Time Off Company Events Training/Development Tuition reimbursement Commuter benefits Volunteer opportunities Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.