Program Director (61298)

SUMMARY

Haven House, a program of Recovery Network of Programs, Inc. (RNP), is a twelve-bed, DPH-licensed and CARF-accredited Clinically Managed High-Intensity Residential Treatment program (ASAM Level 3.5) for cisgender and transgender women. The program provides trauma-informed, gender-specific treatment and recovery support for women with substance use disorders and co-occurring mental health disorders in a structured environment staffed 24 hours a day.

In accordance with RNP’s Mission Statement, Philosophy of Client Care, and Code of Ethics as stated in the Personnel Policies, the Program Director leads Haven House’s clinical and residential operations. The director oversees staffing, service delivery, quality improvement, and regulatory compliance so residents receive coordinated care and can transition to the next appropriate level of care.

SPECIFIC DUTIES AND RESPONSIBILITIES

All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).

• Oversee program operations and compliance with ASAM Level 3.5 criteria, applicable Connecticut Medicaid 1115 Demonstration requirements, DPH regulations, DMHAS contractual requirements, CARF standards, DDCAT-E principles, and agency policies.
• Build a supportive work environment and promote collaboration across disciplines.
• Maintain a safe therapeutic environment through oversight of residential operations, client safety, infection prevention, and emergency preparedness.
• Direct clinical, residential, and operational workflows to keep day-to-day services coordinated.
• Lead, supervise, and evaluate assigned staff. Coordinate clinical oversight and required supervision with the designated Clinical Supervisor and ensure staff deliver integrated, trauma-informed, gender-responsive services.
• Use integrated care, team building, crisis management, and risk assessment to guide program operations and staff development.
• Monitor census, referrals, occupancy, and access to care. Work with referral sources to support appropriate program utilization.
• Ensure the staffing plan provides safe 24-hour residential coverage, meets applicable discipline-specific coverage requirements, and supports staff training, competency, and supervision.
• Oversee admission, continued stay, transfer, and discharge processes with qualified clinical staff to ensure decisions reflect ASAM criteria and individual treatment needs.
• Monitor weekly clinical and recovery programming against Level 3.5 requirements, including 20 total hours of programming, at least 10 hours of clinical treatment, and at least one hour of individual or family therapy within those clinical hours.
• Lead projects that improve program operations and service delivery.
• Prepare and submit required reports on time.
• Assist with budget preparation and monitor revenues and expenditures.
• Participate in long-range planning, quality improvement, and quality assurance.
• Oversee incident reporting, risk management, and corrective action follow-up.
• Serve as a liaison and educator to community and professional organizations.
• Represent RNP at statewide meetings on co-occurring disorders.
• Provide assigned clinical on-call oversight and ensure staff know how to access designated on-call support.
• Track quality indicators, audit findings, utilization, resident outcomes, and satisfaction. Develop corrective action plans as indicated.
• Oversee the accuracy, timeliness, and completeness of client records and required Carelon documentation, consistent with agency, regulatory, and contractual requirements.
• Assumes all other appropriate duties as deemed necessary by the supervisor.

• SKILLS/ABILITIES

• Valid Connecticut driver's license may be required.
• Thorough knowledge of human services as provided by community-based, non-profit service organizations.
• Knowledge of and ability to apply management principles and techniques.
• Considerable ability to assess, plan, organize and direct all aspects of program activities.
• Ability to identify and implement program enhancements.
• Ability to prepare comprehensive reports.
• Proven interpersonal skills and supervisory ability.
• Considerable knowledge of federal and state laws and regulations regarding client confidentiality.
• Ability to establish and maintain cooperative professional relationships and project a professional image.
• Excellent oral and written communication skills.

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EDUCATION AND/OR EXPERIENCE

• Master’s degree from an accredited college or university in social work, marriage and family therapy, counseling, psychology, or a related field.
• LCSW, LPC, or LMFT license required.
• At least four (4) years of supervisory experience preferred.
• Extensive experience in the provision and supervision of integrated co-occurring treatment.

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PHYSICAL REQUIREMENT AND WORK ENVIRONMENT

The physical requirements and work environment described below are representative of those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position requires the ability to operate computers, telephones, and other standard office equipment; sit, stand, walk, bend, kneel, reach, and occasionally lift or move up to 20 pounds. The employee must be able to effectively communicate verbally and in writing with clients, staff, community partners, and regulatory agencies. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.

The work is performed primarily in a residential treatment and office environment with occasional exposure to behavioral health crises and other situations inherent to providing residential services. The employee may be required to respond to emergency situations, participate in on-call responsibilities, and travel between agency locations, community meetings, and other work-related sites as necessary.

Qualifications

SKILLS/ABILITIES

• Valid Connecticut driver's license may be required.
• Thorough knowledge of human services as provided by community-based, non-profit service organizations.
• Knowledge of and ability to apply management principles and techniques.
• Considerable ability to assess, plan, organize and direct all aspects of program activities.
• Ability to identify and implement program enhancements.
• Ability to prepare comprehensive reports.
• Proven interpersonal skills and supervisory ability.
• Considerable knowledge of federal and state laws and regulations regarding client confidentiality.
• Ability to establish and maintain cooperative professional relationships and project a professional image.
• Excellent oral and written communication skills.

EDUCATION AND/OR EXPERIENCE

• Master’s degree from an accredited college or university in social work, marriage and family therapy, counseling, psychology, or a related field.
• LCSW, LPC, or LMFT license required.
• At least four (4) years of supervisory experience preferred.
• Extensive experience in the provision and supervision of integrated co-occurring treatment.

PHYSICAL REQUIREMENT AND WORK ENVIRONMENT

The physical requirements and work environment described below are representative of those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position requires the ability to operate computers, telephones, and other standard office equipment; sit, stand, walk, bend, kneel, reach, and occasionally lift or move up to 20 pounds. The employee must be able to effectively communicate verbally and in writing with clients, staff, community partners, and regulatory agencies. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.

The work is performed primarily in a residential treatment and office environment with occasional exposure to behavioral health crises and other situations inherent to providing residential services. The employee may be required to respond to emergency situations, participate in on-call responsibilities, and travel between agency locations, community meetings, and other work-related sites as necessary.