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Sr Operations Admin
Federal Express Corporation
Wilmington, MA
- $18.19 to $27.34 USD / hour
Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
Added 3 mins ago
Manager, Employee Cost COE
Estée Lauder Companies
Melville, NY · Melville
…as modeling, reporting, analysis and insights for capability management and customers to action, monitoring key metrics, development and implementation of tools/applications in support of…
Added 4 mins ago
Sr. Identity Engineer, Google Cloud and DevOps
Jobgether
Remote, United States
Join a cloud modernization initiative focused on strengthening identity security and access management across complex enterprise environments.
Added 4 mins ago
Sales Enablement Program Manager
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Sales Enablement Program Manager based in the United…
Added 4 mins ago
Outside Sales Territory Manager - Detroit Region
Jobgether
Remote, United States
The Outside Sales Territory Manager will drive revenue growth and strengthen customer relationships across an established territory in the Greater Detroit region. This role offers the…
Added 4 mins ago
J
Lead Technical Program Manager
Jobgether
Remote, United States
- $116,000 to $125,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Technical Program Manager based in the United States.
Added 4 mins ago
J
Human Dimensions Research Manager (SME II)
Jobgether
Remote, United States
- $102,000 to $108,000 USD / year
As a Human Dimensions Research Manager, you will play a pivotal role in connecting advanced ocean science with the communities, organizations, and decision-makers who rely on it. You will…
Added 4 mins ago
J
Accounting Manager - Inventory & Warehouse
Jobgether
Remote, United States
- $104,200 to $135,000 USD / year
The Accounting Manager - Inventory & Warehouse will oversee the accuracy, valuation, and financial control of device inventory across a distributed network of kiosks, processing centers,…
Added 8 mins ago
Marketing Manager, Advanced Leadership I
Harvard University
Cambridge, MA
This is a broad, integrated marketing role offering the selected candidate meaningful and gratifying impact on program growth and development through the combination of strategic planning…
Added 11 mins ago
TT
Founding Enterprise Account Manager
True Talent Solutions Partners
Redwood City, CA
- $180,000 to $220,000 USD / year
Join an early-stage B2B AI company as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue growth across large enterprise accounts,…
Added 11 mins ago
BRANCH MANAGER TW
O'Neal Industries
Charlotte, NC
Reporting to the Regional General Manager, the Branch Manager leads all sales and operations at the branch and owns its P&L. This role is responsible for executing the company’s strategy…
Added 14 mins ago
CDL Truck Driver Commercial- Home Daily, Benefits Effective Day 1, PTO
WM
Smyrna, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 14 mins ago
CDL Truck Driver Roll Off- Home Daily, Benefits Effective Day 1, PTO
WM
Alpharetta, GA · Cumming, GA
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 16 mins ago
Internal Audit & Risk Manager (SOX Focus)
Baker Tilly Advisory Group, LP
United States
If yes, consider joining Baker Tilly (BT) as an Internal Audit & Risk Manager (SOX Focus)! Our Risk Advisory practice provides a full spectrum of services to help our clients assess their…
Added 16 mins ago
Events Manager
Zoom
Jefferson City, MO
As an Events Manager at Zoom, you will own the end-to-end strategy, planning, and execution of vertical events targeting the education and healthcare industries, from industry trade shows…
Added 27 mins ago
Sr. Scheduler
Vertiv
Greenville, SC
…Infrastructure Solutions programs. This role partners closely with Program Managers, Solutions Architects, Engineering, Procurement, and Manufacturing to ensure schedule accuracy, risk…
Added 29 mins ago
Electrical Engineer
MKO KONE Inc.
Office Building, TX
Are you committed to having strong time management and multi-tasking skills?
Added 29 mins ago
CO
Special Services Assistant VI (Fire Emergency)
County of Los Angeles
Los Angeles, CA
- $16,109.2 to $25,053.08 USD / month
Direct high-level coordination between the Chief Executive Office’s Administrative Services Branch, Office of Emergency Management, executive leadership, County departments, consultants,…
Added 30 mins ago
Order Management Representative 1 - Remote Kansas or Remote Missouri
Allegion
Remote, United States
Order Management Representative I - Remote Kansas or Remote Missouri
Added 30 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Kansas City, MO
In this role, you will work closely with a Product Manager to translate business priorities into executable product requirements, coordinate delivery with engineering and data teams, and…
Added 30 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Saint Louis, MO
In this role, you will work closely with a Product Manager to translate business priorities into executable product requirements, coordinate delivery with engineering and data teams, and…
Added 31 mins ago
Baker
Tim Hortons
Tiffin, OH
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Management team
Added 32 mins ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Independence, MO
- Full-time
AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 32 mins ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Dexter, MO
- Full-time
AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 34 mins ago
J
Staff/Senior Staff Technical Program Manager, Federal
Jobgether
Remote, United States
- $220,000 to $260,000 USD / year
We are seeking an experienced Staff/Senior Staff Technical Program Manager to lead complex technical programs supporting federal, government, and national security initiatives. In this…

REBRAND - Genstone

Sr Client Relations Manager

Remote, United States

$105,000 to $125,000 USD / year

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Job details

Pay: $105,000 to $125,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the Client Relations Leadership Team, the Sr Client Relations Manager position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.

This role develops, executes and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.

This elevated role requires a strategic mindset, strong planning skills, ability to lead by influence, effective communication skills, and strong ownership mentality. Success requires the Sr Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client’s portfolio performance, responses to issues, and ensure overall effective client performance management.

Qualifications Include:

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
10+ years' experience in client relationship management
5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
Demonstrated experience servicing clients in a fast-paced, dynamic work environment
Previous experience leading projects and cross functional project teams
Strong customer service orientation
Strong knowledge of Microsoft Office (Excel, Word and Power Point)
Strong financial and technical aptitude
Strong verbal and written communication skills
Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
Solid decision-making abilities coupled with sound judgement
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team-orientation
Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
Demonstrated ability to foster an environment of positive engagement and trust
Ability to establish credibility by recognizing/ supporting the company’s culture, values and priorities
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program

Compensation

The hiring range for this position is between $105,000.00 to $125,000.00 annually
This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

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