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Lead Preschool Teacher - Basin City
IDC Brand
Basin City, WA
The Lead Preschool Teacher reports to the Center Manager and works closely with the Assistant Preschool Teacher, School Readiness Liaison, Early Learning Mentor Coaches, Center Staff, ECE…
Added 2 mins ago
AS
Director Loyalty & Omnichannel Growth
Alastin Skincare, Inc.
United States
- $200,000 to $240,000 USD / year
This is a hands-on leadership role. The director personally runs program management and
Added 2 mins ago
KB
Program Manager
Kenan-Flagler Business School Executive Education, LLC
Chapel Hill, NC
- $54,000 to $65,000 USD / year
…and grow professionally and personally. A key member of the program and operations team, the Program Manager role is responsible for all aspects of program management and delivery in Chapel…
Added 2 mins ago
Chaplain
UC Davis Health
CA
This position is supervised under the general direction of the Human Services Supervisor and Clinical Operations Manager.
Added 3 mins ago
Lead Care Manager
Serene Health
Torrance, CA
The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care…
Added 3 mins ago
Lead Care Manager
Serene Health
Inglewood, CA
The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care…
Added 3 mins ago
Lead Care Manager
Serene Health
Compton, CA
The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families, as well as Primary Care…
Added 3 mins ago
Store Manager In Training
CVS Pharmacy, Inc.
Texarkana, TX
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 4 mins ago
Consumer Lending Support Specialist, Bilingual Encouraged
Rio Grande Credit Union
Albuquerque, NM
Reports To: Consumer Lending Assistant Manager
Added 4 mins ago
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Auto Care Center Service Manager
Walmart
SALEM, NH
- $21 to $34 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 4 mins ago
Manager, Finance Business Partner (IT, Customer, Supply Chain)
Liberty Utilities
Londonderry, NH
The Manager, Finance Business Partner serves as the strategic finance leader supporting the CAO (Chief Administrative Officer) organization, providing financial oversight and ownership for…
Added 4 mins ago
BS
Provider Coding Compliance Consultant
Baylor Scott & White Health
Concord, NH
- $30.52 USD / hour
Baylor Scott & White Health (BSWH) is committed to an effective compliance program. The Provider Coding Compliance Consultant reports to the Coding Compliance Manager works under the…
Added 4 mins ago
SQA Tester (Remote)
GovCIO
Concord, NH
…Technical Management and Strategic Solutioning Support (HTMS) program within the Department of Veterans Affairs (VA) Office of Information and Technology (OIT). This role is a fully remote…
Added 4 mins ago
Senior Product Manager (Remote)
GovCIO
Concord, NH
The Senior Product Manager directs shared services and product delivery from design through implementation and testing, supporting FHIR data governance and data quality/pipeline efforts…
Added 4 mins ago
Relationship Banker I - Concord Steeplegate
TD Bank
Concord, NH
Added 4 mins ago
Software Engineering, Team Manager
Pearson
Concord, NH
…customer outcomes. Also known in the market as: Engineering Manager; Software Development Manager; Technology Manager; Software Engineering People…
Added 5 mins ago
Senior Product Manager, Value realization
Humana
Concord, NH
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 5 mins ago
Data Scientist- Remote opportunity
Serco
Concord, NH
Working remotely, you will be on the dynamic SIB Data Team providing support to the Program Manager and DRPM SUB where you will help manage a dynamic mix of in-house development teams and…
Added 5 mins ago
Foreign Pharmacy Grad - International Pharmacy Intern
New Jersey CVS Pharmacy, L.L.C.
Rahway, NJ
…knowledge, skills, and abilities. You will complete a mixed modality learning plan including a curated learning experience that will utilize your pharmacy knowledge and skills. Non-US…
Added 5 mins ago
Store Manager In Training
Highland Park CVS, L.L.C.
Naperville, IL
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 6 mins ago
Store Manager in Training
Arizona CVS Stores, L.L.C.
Tucson, AZ
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 6 mins ago
Store Manager in Training
Arizona CVS Stores, L.L.C.
Tucson, AZ
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 6 mins ago
Store Manager In Training
Arkansas CVS Pharmacy, L.L.C.
Texarkana, AR
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 6 mins ago
Store Manager in Training
Alabama CVS Pharmacy, L.L.C.
Gadsden, AL
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 6 mins ago
MT
Water Resources Project Manager
MBC Talent Connections
California · California, CA
- $113,000 to $160,000 USD / year
A strong work ethic, positive attitude, and drive to keep learning and growing

REBRAND - Genstone

Sr Client Relations Manager

Remote, United States

$105,000 to $125,000 USD / year

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Job details

Pay: $105,000 to $125,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the Client Relations Leadership Team, the Sr Client Relations Manager position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.

This role develops, executes and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.

This elevated role requires a strategic mindset, strong planning skills, ability to lead by influence, effective communication skills, and strong ownership mentality. Success requires the Sr Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client’s portfolio performance, responses to issues, and ensure overall effective client performance management.

Qualifications Include:

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
10+ years' experience in client relationship management
5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
Demonstrated experience servicing clients in a fast-paced, dynamic work environment
Previous experience leading projects and cross functional project teams
Strong customer service orientation
Strong knowledge of Microsoft Office (Excel, Word and Power Point)
Strong financial and technical aptitude
Strong verbal and written communication skills
Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
Solid decision-making abilities coupled with sound judgement
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team-orientation
Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
Demonstrated ability to foster an environment of positive engagement and trust
Ability to establish credibility by recognizing/ supporting the company’s culture, values and priorities
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program

Compensation

The hiring range for this position is between $105,000.00 to $125,000.00 annually
This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

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