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Added 6 mins ago
Workstream Project Manager, Revenue Cycle
FMS USA Fresenius Mgmt Services Inc
Remote, United States
Partner with Finance, Revenue Integrity, Patient Financial Services, Clinical Operations, and Information Technology teams to ensure business requirements are accurately reflected in system…
Added 21 mins ago
BA
Special Access Security Officer & Manager
Booz Allen Hamilton
Peterson AFB, CO
- $86,800 to $198,000 USD / year
…threats. Booz Allen enables mission success through advanced technology and enabling services to deliver speed to…
Added 22 mins ago
Seasonal Starbucks Barista, Willowbrook Mall - NJ
Macy's
Wayne, NJ
…are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found…
Added 22 mins ago
M
Selling and Support Captain, Fayette Mall - Full Time
Macy's
Lexington, KY
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 53 mins ago
USG Contracts Manager
Nominal
NY · WA
Some of the world’s leading technology investors, including Sequoia, Lightspeed, Founders Fund, General Catalyst, Lux Capital, and Insight Partners, are backing Nominal’s ambition to change…
Added 1 hour ago
Sr. Treatment Coordinator
Tend
Brooklyn, NY
Confident with Technology - You navigate Tend’s systems with ease, help teammates troubleshoot when needed, and use technology to keep the studio running smoothly - from schedules to…
Added 1 hour ago
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Pain Territory Account Manager, Provo Utah
Vertex Pharmaceuticals Incorporated
Colorado Springs, CO
- $133,600 to $200,400 USD / year
…new options for the treatment of pain. The Territory Account Manager will be responsible for establishing and maintaining relationships with key institutional decision makers and affiliated…
Added 1 hour ago
Night Guest Laundry Attend-PT-102020
ESA Management, LLC
Irvine, CA
…prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key…
Added 1 hour ago
Bakery/Deli Clerk
The Kroger Co.
Albuquerque, NM
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…
Added 1 hour ago
Grocery Clerk
The Kroger Co.
Albuquerque, NM
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…
Added 1 hour ago
Logistics Manager, Ford Energy
Ford Motor Company
Glendale, KY
…excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems…
Added 1 hour ago
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Sales Manager (Part Time)
Carter's
Hagerstown, MD
- $18.25 to $22.25 USD / hour
- Part-time
Added 1 hour ago
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Sales Manager (Part Time)
Carter's
St Peters, MO
- Part-time
Added 1 hour ago
AU
Security Officer Flex Travel Ready
Allied Universal
Washington D.C., DC
- $24.01 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 hour ago
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Pharmacy Technician / Pharm Tech Apprenticeship
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NEPTUNE, NJ
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 2 hours ago
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Sanitation Worker
Manpower
Poughkeepsie, NY
- $20.65 USD / hour
Willingness to report any potential contamination and suspicious activity immediately to a Supervisor or Manager.
Added 2 hours ago
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Lead Child Life Specialist
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Denver, CO
- $62,200 to $90,200 USD / year
Job SummaryThe Lead Child Life Specialist is a key member of the pediatric healthcare team and Child Life program. The Lead Specialist, under minimal supervision, has shared accountability…
Added 2 hours ago
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Medical Assistant (MA) - Specialties Southeast
Denver Health
Denver, CO
- $21 to $26 USD / hour
Assists in the coordination of clerical information necessary to provide patient care. This may include, but is not limited to: * Referrals. * Assisting patients with appointments if…
Added 2 hours ago
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Summary See below for important information regarding this job. Responsibilities Develops overall DLA policy and overseeing execution of Sustainment, Restoration, and Modernization (SRM)…
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…AWS data centers worldwide. We deliver capacity based on new technology - when and where it's needed - while maintaining a fair, equitable, safe, and sustainable approach to…
Added 2 hours ago
Lead, Subcontracts (Supply Chain Program Manager)
L3Harris
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Job Title: Lead, Subcontracts (Supply Chain Program Manager)
Added 2 hours ago
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Admin Director of Transplant and Cell Therapy
HCA Healthcare
Richmond, VA
- $110,552 to $176,883.2 USD / year
…programs. The TCT Administrative Director also oversees essential program services including but not limited to patient referral management, TCT patient evaluation, apheresis, quality,…
Added 2 hours ago
B2B Lead Fulfillment Associate
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North Aurora, IL
…employee’s success in their career. This role reports to the Area Manager. The backup for this role is the Area Manager, Fulfillment…
Added 2 hours ago
IT SECURITY LEAD ANALYST
All Kingspan and Affiliate Companies
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Being familiar with information security management frameworks such as the National Institute of Standards and Technology (NIST), Center for Internet Security (CIS), International Standards…

REBRAND - Genstone

Sr Client Relations Manager

Remote, United States

$105,000 to $125,000 USD / year

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Job details

Pay: $105,000 to $125,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the Client Relations Leadership Team, the Sr Client Relations Manager position is responsible for managing client relationships for a portfolio of investors with the objective to grow revenue through the retention of clients resulting in increased volumes and upsell of services, and/or participating in the acquisition of new clients through prospecting and/or referrals.

This role develops, executes and manages the growth and retention strategy for the assigned clients, actively leads client engagement, and coordinates issue resolution to ensure client satisfaction and procurement of new revenue.

This elevated role requires a strategic mindset, strong planning skills, ability to lead by influence, effective communication skills, and strong ownership mentality. Success requires the Sr Client Relations Manager to work effectively with leaders across the organization to obtain timely and thorough data-backed insights to the client’s portfolio performance, responses to issues, and ensure overall effective client performance management.

Qualifications Include:

Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
10+ years' experience in client relationship management
5+ years' experience in mortgage servicing with knowledge of servicing processes and practices
Demonstrated experience servicing clients in a fast-paced, dynamic work environment
Previous experience leading projects and cross functional project teams
Strong customer service orientation
Strong knowledge of Microsoft Office (Excel, Word and Power Point)
Strong financial and technical aptitude
Strong verbal and written communication skills
Strong leadership skills with the ability to lead by influence to garner support and drive results cross-functionally
Strong listening skills coupled with strong facilitation abilities to effectively lead client meetings and internal discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong analytical and problem-solving abilities to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions
Solid decision-making abilities coupled with sound judgement
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team-orientation
Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns
Demonstrated ability to foster an environment of positive engagement and trust
Ability to establish credibility by recognizing/ supporting the company’s culture, values and priorities
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude

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Featured Benefits

Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program

Compensation

The hiring range for this position is between $105,000.00 to $125,000.00 annually
This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

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