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Added 4 mins ago
G
Water/Wastewater Engineer
GPAC
Lakewood, NJ
- $90,000 to $150,000 USD / year
Design & Deliver: Lead the full lifecycle of water and wastewater projects - treatment plants, pump stations, pipelines, distribution and collection systems.
Added 7 mins ago
G
Concrete Estimator
GPAC
Fayetteville, AR
- $110,000 to $1,400,000 USD / year
Bachelor’s degree in Engineering, Construction Management or equivalent combination of technical training and related experience
Added 7 mins ago
G
Project Manager - Data Center Construction
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Shakopee, MN
- $125,000 to $170,000 USD / year
Solid understanding of critical power, cooling systems, MEP coordination and integrated systems testing
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Certification or Associate's degree in Quality, Engineering, Science, or related field.
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…best practices (OEE, Scrap, MUV, CI Budget goals) - Aid in the systems and procedures of the repair and maintenances of equipment. - Train shift floor lead on equipment’s SOP & SWI together…
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Controls Engineer
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Manufacturing Supervisor
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Bachelor’s degree in Chemical or Mechanical Engineering.
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Textile Design Manager
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Bachelor’s degree in Textile Design, Textile Engineering, Product Design, or a related field is required.
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Root Cause & Corrective Action Engineer
FXI
Auburn, IN · Baldwyn, MS · Chattanooga, TN · Coldwater, MS · Cornelius, NC · Fort Wayne, IN · High Point, NC · Verona, MS
Collaborate Cross-Functionally with Operations, Engineering, Maintenance, Supply Chain, and Quality teams to resolve critical issues and drive sustainable improvements.
Added 8 mins ago
Continuous Improvement / SAP Manager
FXI
Archbald, PA
Partner with Supply Chain Teams to improve order management, forecasting accuracy, value engineering, and overall supply chain performance.
Added 8 mins ago
Maintenance Tech
FXI
Terrell, TX
…and improving production equipment, machinery, and facility systems to ensure safe, reliable, and efficient operations. This position performs preventive and corrective maintenance,…
Added 8 mins ago
Plant Manager
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Orange, CA
Bachelor's degree in engineering (Industrial, Mechanical, Manufacturing, Chemical, or related discipline) preferred.
Added 19 mins ago
Electrical Engineering Intern
NEW YORK POWER AUTHORITY
Astoria, IL
The Electrical Engineering Intern will support the planning, design, analysis, and reliability of the electric transmission system serving customers throughout the service territory.…
Added 28 mins ago
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12Volt Automotive Installation Technician
IntelliShift
Remote, United States
- $25 to $35 USD / hour
IntelliShift Services is seeking a skilled 12 Volt Installation Technician who is passionate about automotive systems and enjoys working with cutting-edge technology. In this role, you will…
Added 28 mins ago
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12Volt Automotive Installation Technician
IntelliShift
Remote, United States
- $25 to $35 USD / hour
IntelliShift Services is seeking a skilled 12 Volt Installation Technician who is passionate about automotive systems and enjoys working with cutting-edge technology. In this role, you will…
Added 28 mins ago
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12Volt Automotive Installation Technician
IntelliShift
Remote, United States
- $25 to $35 USD / hour
IntelliShift Services is seeking a skilled 12 Volt Installation Technician who is passionate about automotive systems and enjoys working with cutting-edge technology. In this role, you will…
Added 28 mins ago
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Warehouse Hardware Associate
IntelliShift
Commack, NY
- $20 to $21 USD / hour
…following a technical procedure carefully and consistently. No engineering or IT background is required - we'll train you on our hardware and systems. You'll also work directly with our…
Added 31 mins ago
Systems Engineer Enterprise Search
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Memphis, TN
Bachelor’s or master's degree in computer science, Software Engineering, Information Systems, or related field.
Added 32 mins ago
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Director, Supply Chain
AstraZeneca Pharmaceuticals LP Company
Rockville, MD
- $141,997.6 to $212,996.4 USD / year
Establish, monitor, and improve site supply chain metrics. Use data, systems, and structured problem-solving to identify trends, manage risk, support decisions, and drive continuous…
Added 35 mins ago
Assistant Quality Manager
North American Stamping Group
Portland, TN
…NASG quality standards, and works directly with Production and Engineering to resolve quality…
Added 36 mins ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
Join a cybersecurity solutions engineering team supporting digital native and mid-market customers. You will bring deep engineering expertise to technical sales cycles, helping…
Added 36 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
Join a customer-facing product engineering team building cloud and edge software for command and control of autonomous systems. You will help deliver reliable tools that connect sensors,…
Added 41 mins ago
Tier 3 Ground Terminal (GT)/ IT Engineer- Junior, Intermediate and Senior Level- TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Antenna Engineering, IT Technologies, Microwave Systems, Radio Frequency (RF), RF AntennaCertifications:
Added 41 mins ago
Telecommunications Analyst - SME
GD Information Technology, Inc.
United States
Network Communications, Telecommunication Systems, TroubleshootingCertifications:

Realtor.com

Customer Service Representative

Scottsdale, AZ, United States

$19.5 USD / hour

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Job details

Pay: $19.5 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Location: Scottsdale, AZ, United States

Category: Consumer Experience & Customer Care

Job ID: 3433

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Description

Customer Service Representative

Are you driven to excel in a high-performance environment where your efforts create meaningful impact? At Realtor.com, we are seeking a passionate Customer Care Representative to become the trusted expert real estate professionals rely on to keep their business running.

We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center. Successful candidates deliver world-class customer service and bring strong interpersonal skills, a self-starter mindset, and the ability to adapt quickly to change in a fast-paced, high-volume environment.

Our customers are professionals in the real estate industry, and they count on us to help them succeed. CCRs provide prompt, accurate support on product questions, listing troubleshooting, billing, and account issues, often working across several systems in a single interaction. Day to day, you will research and troubleshoot in:

Salesforce: Case Management, Account History, Contact Dialers, and the SSO Tool
RDC Pro Dashboard: Agent and Broker Profiles, Listings, Leads, Performance Reporting, and Product Settings
MLS Data: Agent and Listing Verification, Data Feeds, and Listing Details
Research Tools: Realtor Roster Search, NRDS Search, MLS Info Database, Map/Photo Tools, AI Agents (Glean & Gemini), and AI Assistants (Salesforce Agentforce)

The ideal candidate embodies a combination of skillsets, such as Customer Empathy + Technical Aptitude + AI Fluency + Critical Thinking + Process Improvement + Ownership to elevate the customer experience, leverage AI toolsets, and optimize operational workflows.

If you are a detail-driven problem solver who learns new systems & knowledge quickly and wants to grow alongside advancing AI technology, we invite you to apply and help us shape the future of Realtor.com.

Duties and Responsibilities

Customer Experience: Deliver world-class service with professionalism, empathy, and accuracy in every interaction. De-escalate frustrated customer situations and build lasting trust with professional customers whose income depends on our platform.
Trusted Advisor: Serve as the primary point of contact and go-to resource for real estate agents and brokers, resolving complex product, billing, technical, and account issues that directly affect their ability to run their business.
Complex Troubleshooting: Research and cross-reference Salesforce case history, the RDC Pro Dashboard, MLS data, and supporting tools like the SSO Tool and NRDS Search to diagnose layered issues. Apply critical thinking and sound judgment when there is no fixed script or single answer.
AI-Powered Support: Use AI copilots, agent-assist tools, and automation, such as Agentforce, AI call summaries, and real-time knowledge, to speed up resolution and improve accuracy. Keep growing your AI skills as the tools evolve and you take on more complex, higher-value interactions.
Knowledge & Growth: Retain and apply current knowledge across multiple products, systems, policies, and workflows at once. Adapt quickly as they change, and actively seek coaching to deepen your expertise.
Process Improvement: Identify recurring issues, document solutions, and help improve self-service and knowledge resources. Share feedback with Product, Engineering, and AI teams to improve the customer experience.
Teamwork: Share insights, help teammates work through complex scenarios, and contribute to a unified, world-class support team.
Quality & Accuracy: Document every interaction accurately and thoroughly in Salesforce. Meet or exceed productivity, efficiency, quality, and CSAT goals that support our customers' business outcomes.
Reliability: Follow all attendance and punctuality guidelines to ensure consistent support for customers and teammates, and perform other duties as needed.

Education, Skills and Experience

Minimum two years of customer service or technical support experience required, ideally in a fast-paced, call center environment. Outbound call experience is a plus.
Demonstrated ability to retain and apply detailed knowledge across multiple products, systems, and policies, and to quickly learn new tools as they're introduced.
Strong critical-thinking and judgment skills, with the ability to diagnose multi-layered issues without a fixed script and know when to resolve, or escalate.
Hands-on experience with Salesforce or a similar CRM. Comfortable with billing platforms, Google Workspace, web browser troubleshooting, and instant messaging tools.
Familiar with and use of generative AI tools (e.g., Gemini, Glean, Claude, ChatGPT) and AI agent-assist platforms to work faster and more accurately, with a commitment to growing these skills over time.
Ability to multitask, adapt quickly to change, and work both independently and as part of a team.
Excellent verbal and written communication skills, with proven conflict-resolution and de-escalation ability.
Must be willing to work in a heavy phone-based environment, work in office 4 days per week, and maintain an excellent attendance record.
High School diploma or equivalent required; relevant certifications or real estate industry familiarity are a plus.

Hours:

Must be able to attend training Monday through Friday from 7:30am to 4pm for the first 4 weeks of employment, including 4 mandatory days in office per week thereafter.

Start date for this position will be Monday, November 30th.

Regular working hours will consist of working 40 hours, between Monday - Saturday, including a mandatory 4 days in office per week , M-F with shifts being scheduled between 6am to 6:15pm. Closed major holidays and Sundays.

Pay and Benefits:

This position offers a competitive base pay of $19.50 per hour , with the opportunity to earn up to an additional $400 per month in performance-based bonuses . With these incentives, you can achieve a potential annual income of $45,360 .

Competitive benefits such as medical, dental, vision, 401(k), vacation and holidays.
Vast growth and development opportunities based on merit, past performance, and leadership potential.

About Realtor.com

At realtor.com ®, we aren’t just a website; we are a high-performance community of nearly 2,000 innovators driven by excellence and meaningful impact. Our culture is powered by our "Real" values, ensuring that every teammate has a Real Purpose . We are united by a dual mission: helping everyone find their home and empowering our core customers - real estate agents and brokers to achieve superior business outcomes.

We thrive on Real Ambition , constantly challenging ourselves to lead the industry through Real Innovation . Here, your work matters. Through Real Collaboration , we solve complex problems together, and with Real Ownership , every individual is empowered to take accountability and drive results. Every month, 70 million people trust us with their journey home, and we provide the world-class support that helps our professional partners succeed.

With dynamic offices across North America, we offer an environment where high achievers flourish. If you are looking for a career where your efforts create tangible rewards for homeowners and professionals alike, we invite you to join us.

Let’s make a difference, together. For Real.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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