Jobs in the United States

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Added 2 mins ago
AF
Commercial Data Quality Specialist
Act for Health, Inc
Remote, United States
- $74,200 to $108,500 USD / year
…accuracy, completeness, and reliability of commercial data across Salesforce, HubSpot, and related business systems. This role serves as the primary steward of day-to-day data quality…
Added 4 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Boise, ID
…Sales, Trading, and Prime (STP) business, building and operating Salesforce capabilities that power institutional sales, account management, and billing workflows. As a Senior Enterprise…
Added 6 mins ago
Head of Sales - North America
Infopro Digital Services Limited
Nashville, TN
Ensure Salesforce is used as an effective commercial management tool.
Added 10 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Santa Fe, NM
…Sales, Trading, and Prime (STP) business, building and operating Salesforce capabilities that power institutional sales, account management, and billing workflows. As a Senior Enterprise…
Added 10 mins ago
Account Manager II
Arrow Electronics
Santa Fe, NM
Experience with Salesforce and selling software strongly preferred
Added 24 mins ago
Technical Sales Specialist - Mid-Atlantic
Refeyn Ltd
Remote, United States
Create and drive new business opportunities through the sales funnel with lead nurturing and accurate opportunity forecasting on Salesforce
Added 25 mins ago
J
GTM Process & Automation Manager
Jobgether
Remote, United States
- $101,629 to $169,381 USD / year
…have hands-on ownership of solutions built with tools such as Salesforce, Gong, Clay, Claude, and n8n. As an individual contributor, you will combine strategic thinking, technical…
Added 25 mins ago
Demand Generation Manager, NOAM
Jobgether
Remote, United States
Hands-on experience with marketing automation platforms such as HubSpot or Marketo and CRM systems such as Salesforce, including campaign management, lead scoring, and performance reporting.
Added 25 mins ago
J
Account Executive (SoCal)
Jobgether
Remote, United States
- $50,000 to $100,000 USD / year
Pipeline and Forecast Management: Manage leads, opportunities, and customer interactions through Salesforce and other CRM platforms. Maintain accurate sales forecasts, opportunity…
Added 26 mins ago
Sr. Strategic Sales Manager- Central
WEX Inc
Remote, United States
Keeping the Salesforce and Account Management systems fully up to date with relevant data
Added 26 mins ago
Sr. Strategic Sales Manager- West
WEX Inc
Remote, United States
Keeping the Salesforce and Account Management systems fully up to date with relevant data
Added 35 mins ago
Inside Sales Representative - Strategic Accounts
Paychex
Tempe, AZ
Added 35 mins ago
CU
Account Executive
COINS US Group Corp.
Remote, United States
- $100,000 to $130,000 USD / year
Maintain accurate forecasting and pipeline hygiene in Salesforce while partnering cross-functionally with Solutions Consulting, Professional Services, and leadership to drive successful…
Added 39 mins ago
Assistant Manager, Sales Development
Danfoss
Oragadam, IN
Proficiency in Microsoft Office and Salesforce, with working familiarity of SAP and BI tools - and a willingness to learn new systems and processes as the role evolves
Added 40 mins ago
Senior Associate or Vice President, Investments
Prove Partners
Remote, United States
Added 46 mins ago
Business Development Manager - Water/Wastewater
Brasfield & Gorrie, LLC
Birmingham, AL
Experience using CRM system(s), preferably Salesforce
Added 58 mins ago
Enterprise Account Manager
Jobgether
Remote, United States
Proficiency with CRM platforms such as Salesforce or comparable tools, as well as sales enablement and pipeline management solutions.
Added 58 mins ago
J
Digital Sales Representative - Expansion
Jobgether
Remote, United States
- $35.34 to $49.04 USD / hour
Develop and maintain an accurate sales pipeline and revenue forecast using Salesforce CRM, ensuring consistent reporting and proactive opportunity management.
Added 1 hour ago
Strategic Initiatives Coordinator
Harvard University
Cambridge, MA
…executing events, and maintaining accurate relationship data within Salesforce. This early-career position is ideal for a recent college graduate with at least one year of professional…
Added 1 hour ago
SC
Service Desk Supervisor
State Controller's Office
CA
- $8,504 to $11,395 USD / month
Added 2 hours ago
Technical Account Executive
Jobgether
Remote, United States
Familiarity with CRM platforms such as HubSpot, Salesforce, or similar sales management tools is a plus.
Added 2 hours ago
Senior Manager, Retention Marketing, Ads & DoorDash for Business
DoorDash USA
Remote, United States
Strong experience with CRM technology, including marketing automation / ESP platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud, HubSpot), and deploying complex multi-channel…
Added 2 hours ago
J
CRM Lead Engineer
Jobgether
Remote, United States
- $80,000 to $131,000 USD / year
Salesforce Platform Developer I certification is required. Salesforce Platform Developer II certification is strongly preferred, while Salesforce architecture, integration, or DevOps…
Added 3 hours ago
National Sales Representative - Sioux Falls, SD
Anderson Trucking Service, Inc.
Sioux Falls, SD
Tech-savvy and familiar with CRM tools (Salesforce, HubSpot, etc.)
Added 3 hours ago
C
HVAC Sales Engineer
Carrier
Canton, MA
- $64,500 to $129,500 USD / year
Experience with Salesforce or equivalent CRM.

Realtor.com

Customer Service Representative

Scottsdale, AZ, United States

$19.5 USD / hour

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Job details

Pay: $19.5 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Location: Scottsdale, AZ, United States

Category: Consumer Experience & Customer Care

Job ID: 3433

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Description

Customer Service Representative

Are you driven to excel in a high-performance environment where your efforts create meaningful impact? At Realtor.com, we are seeking a passionate Customer Care Representative to become the trusted expert real estate professionals rely on to keep their business running.

We are currently hiring FULL-TIME Customer Care Representative (CCR) professionals for our inbound call center. Successful candidates deliver world-class customer service and bring strong interpersonal skills, a self-starter mindset, and the ability to adapt quickly to change in a fast-paced, high-volume environment.

Our customers are professionals in the real estate industry, and they count on us to help them succeed. CCRs provide prompt, accurate support on product questions, listing troubleshooting, billing, and account issues, often working across several systems in a single interaction. Day to day, you will research and troubleshoot in:

Salesforce: Case Management, Account History, Contact Dialers, and the SSO Tool
RDC Pro Dashboard: Agent and Broker Profiles, Listings, Leads, Performance Reporting, and Product Settings
MLS Data: Agent and Listing Verification, Data Feeds, and Listing Details
Research Tools: Realtor Roster Search, NRDS Search, MLS Info Database, Map/Photo Tools, AI Agents (Glean & Gemini), and AI Assistants (Salesforce Agentforce)

The ideal candidate embodies a combination of skillsets, such as Customer Empathy + Technical Aptitude + AI Fluency + Critical Thinking + Process Improvement + Ownership to elevate the customer experience, leverage AI toolsets, and optimize operational workflows.

If you are a detail-driven problem solver who learns new systems & knowledge quickly and wants to grow alongside advancing AI technology, we invite you to apply and help us shape the future of Realtor.com.

Duties and Responsibilities

Customer Experience: Deliver world-class service with professionalism, empathy, and accuracy in every interaction. De-escalate frustrated customer situations and build lasting trust with professional customers whose income depends on our platform.
Trusted Advisor: Serve as the primary point of contact and go-to resource for real estate agents and brokers, resolving complex product, billing, technical, and account issues that directly affect their ability to run their business.
Complex Troubleshooting: Research and cross-reference Salesforce case history, the RDC Pro Dashboard, MLS data, and supporting tools like the SSO Tool and NRDS Search to diagnose layered issues. Apply critical thinking and sound judgment when there is no fixed script or single answer.
AI-Powered Support: Use AI copilots, agent-assist tools, and automation, such as Agentforce, AI call summaries, and real-time knowledge, to speed up resolution and improve accuracy. Keep growing your AI skills as the tools evolve and you take on more complex, higher-value interactions.
Knowledge & Growth: Retain and apply current knowledge across multiple products, systems, policies, and workflows at once. Adapt quickly as they change, and actively seek coaching to deepen your expertise.
Process Improvement: Identify recurring issues, document solutions, and help improve self-service and knowledge resources. Share feedback with Product, Engineering, and AI teams to improve the customer experience.
Teamwork: Share insights, help teammates work through complex scenarios, and contribute to a unified, world-class support team.
Quality & Accuracy: Document every interaction accurately and thoroughly in Salesforce. Meet or exceed productivity, efficiency, quality, and CSAT goals that support our customers' business outcomes.
Reliability: Follow all attendance and punctuality guidelines to ensure consistent support for customers and teammates, and perform other duties as needed.

Education, Skills and Experience

Minimum two years of customer service or technical support experience required, ideally in a fast-paced, call center environment. Outbound call experience is a plus.
Demonstrated ability to retain and apply detailed knowledge across multiple products, systems, and policies, and to quickly learn new tools as they're introduced.
Strong critical-thinking and judgment skills, with the ability to diagnose multi-layered issues without a fixed script and know when to resolve, or escalate.
Hands-on experience with Salesforce or a similar CRM. Comfortable with billing platforms, Google Workspace, web browser troubleshooting, and instant messaging tools.
Familiar with and use of generative AI tools (e.g., Gemini, Glean, Claude, ChatGPT) and AI agent-assist platforms to work faster and more accurately, with a commitment to growing these skills over time.
Ability to multitask, adapt quickly to change, and work both independently and as part of a team.
Excellent verbal and written communication skills, with proven conflict-resolution and de-escalation ability.
Must be willing to work in a heavy phone-based environment, work in office 4 days per week, and maintain an excellent attendance record.
High School diploma or equivalent required; relevant certifications or real estate industry familiarity are a plus.

Hours:

Must be able to attend training Monday through Friday from 7:30am to 4pm for the first 4 weeks of employment, including 4 mandatory days in office per week thereafter.

Start date for this position will be Monday, November 30th.

Regular working hours will consist of working 40 hours, between Monday - Saturday, including a mandatory 4 days in office per week , M-F with shifts being scheduled between 6am to 6:15pm. Closed major holidays and Sundays.

Pay and Benefits:

This position offers a competitive base pay of $19.50 per hour , with the opportunity to earn up to an additional $400 per month in performance-based bonuses . With these incentives, you can achieve a potential annual income of $45,360 .

Competitive benefits such as medical, dental, vision, 401(k), vacation and holidays.
Vast growth and development opportunities based on merit, past performance, and leadership potential.

About Realtor.com

At realtor.com ®, we aren’t just a website; we are a high-performance community of nearly 2,000 innovators driven by excellence and meaningful impact. Our culture is powered by our "Real" values, ensuring that every teammate has a Real Purpose . We are united by a dual mission: helping everyone find their home and empowering our core customers - real estate agents and brokers to achieve superior business outcomes.

We thrive on Real Ambition , constantly challenging ourselves to lead the industry through Real Innovation . Here, your work matters. Through Real Collaboration , we solve complex problems together, and with Real Ownership , every individual is empowered to take accountability and drive results. Every month, 70 million people trust us with their journey home, and we provide the world-class support that helps our professional partners succeed.

With dynamic offices across North America, we offer an environment where high achievers flourish. If you are looking for a career where your efforts create tangible rewards for homeowners and professionals alike, we invite you to join us.

Let’s make a difference, together. For Real.

Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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