Onsite Community Coordinator (SMCA11926)

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Role Summary

• Work at the direction of the Onsite Community Director and Community Manager
• Assist with answering phone calls and walk-in visitors at the onsite office.
• Respond to resident emails in the team email and employee email.
• Address questions, concerns, update computer programs/records as needed.
• Assist residents who visit the office and update records as needed.
• Assist with generating work orders and following up with appropriate vendors.
• Prepare office flyers, schedules, postings, closure signs as needed.
• Be willing to work evenings and weekends to attend meetings and events
• Be able to lift and carry boxes with event supplies
• Have strong communication skills (oral and written)
• Have good computer skills
• Maintain good problem-solving skills
• Maintain good driving record

Community Events

• Attend Community Events and provide assistance as directed.
• Assist with managing the event registration lists and verifying residency.

Community Garden (Amenity)

• Assist with managing the Community Garden leasing process and regularly inspect gardens for cleanliness, enforcement and maintenance needs.

Compliance Inspections

• Conduct monthly and/or weekly property inspections to note compliance issues.

Architectural Control

• Assist with the architectural review process, including homeowner communications, application processing, compliance, correspondence, etc.
• Process ARC Applications – review to ensure completion, scan/save/send to ARC for review.
• Assist with preparing meeting packets – ensure accuracy of ARC log, agenda etc. prior to preparing packet.
• Maintain ARC Log Spreadsheet
• Prepare/Set-up for ARC/Board meetings – print agendas, packets, signage etc. arrange 2nd floor for meetings.
• Assist with scheduling, preparing for, attend and record decisions from meetings of the Architectural Review Committee.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• High school diploma or equivalent GED required.
• Previous experience in an administrative capacity required.
• Previous Coordinator experience preferred.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Maintain reliable transportation
• Attend all mandatory company functions
• Proficiency in MS Office applications (Word, Excel, and Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
• Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Physical Requirements

• Must be able to remain in a stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 50 lbs. across community for various needs
• Works in outdoor weather conditions while onsite preparing for events
• Occasionally ascends/descends a ladder or stairs

Pay and Benefits

• $25.00/hour to $27.00/hour, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.