Architectural Review Coordinator (SDCA102226)

Company Summary

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Role Summary

The ARC Coordinator is the main point of contact for architectural items in the Community Standards Department which includes both implementing and enforcing the CC&Rs for CROA through the Covenants and ARC process while delivering professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles.

Key responsibilities include, but are not limited to, receive, review and research all the ARC applications and correspond with residents to ensure that all material is included that is necessary for a thorough, accurate and complete review to promote community harmony and enhance the value of each community.

Responsibilities

• Handle day–to day tasks and communication efficiently in a fast-paced environment
• Adhere to the company’s guiding principles and respond to all calls/emails within 24 hours.
• Prepare and submit all landscape applications for CROA’s Landscape Architect review at least 4 hours per week.
• Scan and upload all applications into Ciranet for online ARC review daily.
• Include any new applications to the running agenda daily.
• Review Ciranet daily to verify if voting quorum has been met by committee.
• Draft meeting minutes and send out ARC letters for all online reviews based on ARC comments.
• Prepare monthly town hall ARC meeting agenda including, sending out notify neighbor letters, scan and send all applications to committee members, and post agenda on the front porch 48 hours prior to meeting.
• Facilitate monthly ARC meetings, draft minutes and send out post meeting letters to residents.
• Track approval and denial time frames for each application.
• Collaborate with inspector to get new photos after permit expires.
• Review completed ARC projects for compliance. Discuss with owners if out of compliance or the job is incomplete.
• Send withdraw and expired letters to owners and notate our records for expired projects.
• Complete ARC section for monthly community standards report.
• Provide assistance to owners with questions regarding ARC process and application
• Support the CAM with various projects and meetings as requested.
• Build and maintain positive relationships with residents to ensure high service levels, timely resolution of concerns, effective communication, and continuous improvement in community services.
• Attend monthly meetings and training as required.
• Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
• Display exceptional ability to analyze and handle a variety of situations that could otherwise become potential problems.
• Prioritize and complete various projects and other work related tasks as needed and assigned.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• Previous work experience for a community association, country club, architectural construction or engineering firm.
• Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
• Attend all mandatory company functions and training.
• Proficiency in MS Office applications (Word, Excel, and Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service.
• Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$22.00 to $24.00 / hour, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.