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Real Time Consulting, LLC

Engineering Program and Client Services Manager

Phoenix, AZ, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

REAL TIME CONSULTING (An RTCo Company) - POSITION DESCRIPTION

JOB TITLE: Engineering Program and Client Services Manager

REPORTS TO: Chief Operating Officer (COO)

POSITION RESPONSIBILITIES:

Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.

As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth.

For the success of this position, 7 specific focus areas have been identified.

Customer Relations and Satisfaction

Thoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings
Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction
Balance customer needs, RTC objectives and resources to ensure objectives are aligned
Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders
Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have
Provide weekly program progress status and maintain active internal team communication on changes (meetings)

Business Development/ Sales

Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities
Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders

Program Staff Management

Identify staff member qualification criteria per program skill requirements
Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members
Prescreen / Interview and select candidates according to customer requirements and budget
Identify the program staff structure to ensure maximum performance
Identify supporting functional staff needs
Set role and performance expectations and provide continual performance feedback
Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed
Assure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when needed
Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines
Regularly evaluate current workflow processes; assist and assure the teams work as efficiently as possible
Manage team capacities to help the team manage their bandwidth

Program Execution

Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients
Meet multiple customer and company requirements while balancing the multiple roles of differing priorities.
Execute timely and clearly communicate decisions and recommendations
Ensure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term success
Address business challenges and identify continual improvement
Drive data-based decision-making throughout the program
Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule.
Assess program risks and develop strategies for dealing with potential and identified risks
Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers

Technical Performance and Schedule Management

Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics
When programs require, ensure all quality requirements for the customer and regulatory agencies are met
Manage all program and customer changes and issues
Oversee the development of the program plans and critical milestones
Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions

Contract Structure and Pricing

Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs
Lead and manage contract proposals and negotiations to develop win – win solutions
Direct proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performance

Financial Performance

Create and manage program to financial pro-forma expectations
Control costs and related timing to maximize program results (client needs and profit)
Identify/communicate risks and implement appropriate risk mitigation actions
Manage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending

Performance Measurement:

To ensure the individual’s contributions to the success of the programs and at the same time supporting the strategic growth of RTC, the following metrics will be used to measure performance:

Proposal turn time and close trend
Organic growth targeted metrics
Program-committed Revenue and Gross Margin
Customer Satisfaction survey results
Engineer engagement and sustainability
On Time Delivery of all customer program milestones

Position Qualifications and Preferences:

Bachelor’s degree in Engineering, Computer Science, Business or other technical area
Aerospace Industry experience Highly Preferred
Avionics Industry experience Highly Preferred
Knowledge and experience with ARP4754 and DO178
10 Years relevant Management experience in a Program Management capacity overseeing inhouse or client projects with 5 or more team members (individual contributors and/or managers)
10 Years of employee management experience of multidisciplinary engineers
10 Years Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution
PMP certification a plus
MBA a plus
Sharp and professional appearance, demeanor and communication with clients
Self-directed, organized, detail oriented
History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
Must be able to work effectively in a team environment and will collaborate closely with the RTCo staff
Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
Motivate when needed and hold staff members accountable
Dynamic thinker, identify risks, and create & implement solutions
Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections
Be open to suggestions and self-improvement; desire to constantly develop skills
Perseverance with assigned tasks and projects, stay focused with strong discipline
Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions

ABOUT REAL TIME CONSULTING

Real Time Consulting (RTC), a Real Time Companies business, is an engineering consulting firm serving the aerospace, aviation, defense, and advanced technology industries since 1997. We provide experienced engineering consultants who help clients design, develop, integrate, test, certify, and sustain complex, mission-critical systems.

Our engineers average more than 15 years of industry experience and are known for delivering innovative, reliable, and high-quality engineering solutions. We have built lasting client relationships through technical excellence, integrity, responsiveness, and a commitment to delivering results.

WHY JOIN RTC?

RTC is a small, highly collaborative company where every employee makes a meaningful impact. We value accountability, teamwork, initiative, and continuous learning, and we trust our employees to take ownership of their work while supporting one another's success.

If you're a motivated professional who enjoys solving challenging problems, producing high-quality work, and contributing in a fast-paced, entrepreneurial environment, you'll find opportunities to grow your career at RTC.

BENEFITS - Eligible employees enjoy a competitive benefits package that includes:

Competitive compensation
Paid Time Off (PTO) and Paid Holidays
Medical, Dental & Vision Insurance
401(k) Retirement Plan
Flexible work arrangements, where business needs permit
Professional yet casual work environment
Opportunities for professional growth

Benefits are subject to eligibility and company policy.

WHY YOU’LL BE SUCCESSFUL - Our most successful team members consistently demonstrate:

Integrity, accountability, and professionalism
Strong communication and collaboration skills
Initiative, sound judgment, and adaptability
Excellent organization and attention to detail
A commitment to quality and continuous improvement
A customer-focused mindset with a passion for helping others succeed

To qualify for all positions with Real Time Companies, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status

Please be aware that Real Time Companies does not sponsor employment-based visas. Additionally, certain positions with Real Time Companies that involve work with government entities may have more restrictive employment status requirements, such as U.S. citizenship, based on security clearance requirements or other governmental requirements. An Equal Opportunity Employer M/F/D/V

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Skills

Reporting
Customer service
Communication skills
Leadership
Coaching
Workflow
Manage staff
Decision making
Regulatory compliance
Computer science
Program management
Sales
Order picking
PMP
Project management
Stay alert
Manage quantitative data

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