Virtual Customer Service Professional

Company Description Please send resume

Job Description

Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 – $14.00 per hour

depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.

Skill Set Overview:

• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.

Qualifications

• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You’ll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.

Technical Requirements:

• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:

o Minimum Hardware: 2 Gigabytes (GB) – 80 GB IDE – Single Core 1.4 GHz – 48 x CD

ROM Drive – 32 Bit Sound Card -speakers

Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10

Additional Information