WMS Analyst

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions. Position Overview Own the functional configuration, business rules, and operational optimization of the legacy proprietary WMS and other platforms across a multi-client 3PL network. Translate warehouse and client requirements into controlled WMS configurations and workflows, govern change requests, and improve execution through consistent system-supported processes. The role works closely with IT, WMS developers, and software providers to align functional design, technical execution, and operational results.

Key Interfaces

Primary partners:

• IT / WMS Developers / Software Providers: technical builds, integrations, enhancements
• Operations Leaders (Site Managers, Supervisors, Leads)
• Client Success / Implementation / Solutions teams
• IT Infrastructure / Security
• Finance / Billing (as needed for client invoicing logic)

Core Responsibilities

1. Functional Ownership of WMS Business Rules

• Own approved business rules across the legacy WMS, including putaway, replenishment, allocation, wave logic, and picking/packing flows.
• Evaluate operational impacts of rule changes before implementation.
• Manage parameter governance to avoid configuration drift across sites and clients.
• Maintain a functional rule library and decision log.

2. Client Onboarding and Solution Configuration

• Lead WMS setup for new clients: item master profiles, handling rules, storage/pick types, label formats, ASN structures, UOM conversions, and value-added services.
• Translate statements of work into WMS workflows and SOPs.
• Develop and run functional user acceptance testing (UAT) with Operations and clients; document results and obtain required business and IT approvals before go-live.
• Support post-go-live hypercare and stabilization.

3. Continuous Improvement and Optimization

• Identify opportunities where WMS configuration or workflow redesign drives measurable gains (labor productivity, accuracy, cycle time, space utilization).
• Partner with CI and Ops to pilot improvements, validate benefits, and scale across applicable clients.
• Own WMS-enabled standard work and ensure training materials match latest system designs.

4. Change Control and Enhancement Management

• Serve as the functional gatekeeper for WMS changes.
• Capture requirements, write user stories, define acceptance criteria, and prioritize enhancements with CI and Ops.
• Maintain functional and regression tests for core workflows and billing; document defects, retest fixes, and coordinate rollout, rollback plans, and communications with IT.
• Ensure changes are compliant with client contracts, quality standards, and audit requirements.

5. WMS Functional Support and Training

• Investigate workflow errors, status exceptions, inventory discrepancies, and RF behavior; reproduce defects, document business impact, and coordinate resolution with IT and software providers.
• Review failed interface transactions with IT and validate operational recovery after corrections.
• Train supervisors, leads, and power users on new features and processes.
• Maintain a knowledge base and quick-reference guides.

6. Functional Application Administration

• Manage operational user setup and role assignment within guardrails established by IT.
• Maintain location maps, zone structures, pick paths, and equipment profiles.
• Perform periodic audits of configuration integrity and master data hygiene.
• Partner with IT on release notes review to translate technical changes into operational impact.

Required Qualifications

• 4+ years in warehouse operations, 3PL, or WMS functional support, including at least 3 years of hands-on WMS administration, configuration, implementation, or functional support.
• Demonstrated hands-on experience with at least one Tier 1 enterprise WMS: Manhattan Associates, Blue Yonder, or Softeon. Experience must include configuration, testing, or application troubleshooting beyond routine end-user transactions.
• Proven experience configuring WMS workflows for multi-client operations and translating business requirements into system rules.
• Strong understanding of inbound, outbound, inventory control, and value-added service processes.
• Experience developing test scenarios, executing UAT or regression testing, and supporting controlled production changes.
• Ability to work effectively with Operations, Continuous Improvement, clients, IT, and software providers.

Preferred Qualifications

• Experience supporting proprietary WMS platforms alongside enterprise WMS applications.
• Multi-site WMS implementations, client onboarding, upgrades, and post-go-live stabilization.
• SQL or data-query familiarity to investigate inventory and system issues; familiarity with EDI / API transaction flows.
• Lean / Six Sigma exposure or a demonstrated continuous improvement approach.
• Food-grade or regulated warehouse experience, including lot traceability, expiration dates, FEFO allocation, and inventory holds.

Knowledge and Skills

• Process-to-System Translation: Can map physical workflows into WMS logic cleanly.
• Structured Problem Solving: Root cause analysis across physical process vs. system setup.
• Change Management: Understands how to roll out system change without breaking operations.
• Communication: Can explain WMS logic to operators and operational realities to developers.
• Customer Mindset: Balances standardization with client-specific needs.

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.