Parts Support Manager

Join RDO Equipment Co. as a Parts Support Manager, where you'll lead a team dedicated to delivering exceptional parts support to stores and customers across the organization. In this role, you'll combine operational leadership, customer service excellence, and strategic thinking to enhance support center performance, strengthen relationships with parts operations and store teams, and drive continuous improvement. If you're passionate about developing people, optimizing processes, and creating a best-in-class customer experience, we invite you to apply today.

What's in it For You:

• Competitive compensation to reflect your experience.
• State-of-the-art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Our Fargo, ND Field Support Office is located in the heart of a thriving, fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office, you’ll work alongside knowledgeable, collaborative partners who support teams across the company. Whether you're looking to grow your career or make a meaningful impact, you’ll find the support and opportunity to thrive here.

What You Will Do:

• Team Leadership: Recruit, develop, and lead a high-performing Parts Support Center team focused on delivering timely, accurate, and professional customer support.
• Operational Management: Oversee daily Parts Support Center operations to ensure efficient service delivery and achievement of department objectives.
• Performance Optimization: Monitor and improve call handling metrics, service levels, and operational effectiveness to enhance customer and store support.
• Quality Assurance: Develop and maintain quality control processes and performance metrics to measure results and support continuous improvement.
• Cross-Functional Collaboration: Build strong partnerships with store parts leadership and the Parts Operations Team to ensure alignment and organizational success.
• Culture Development: Foster an environment of accountability, teamwork, open communication, and customer-focused decision-making.
• Customer Experience Management: Lead initiatives that enhance customer satisfaction and support long-term customer relationships.
• Resource Management: Oversee department resources, budgets, staffing, and operational processes to ensure effective business outcomes.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Relationship-Building Skills: Proven ability to build strong partnerships with customers, store personnel, and corporate leadership.
• Leadership Skills: Strong leadership abilities with a demonstrated track record of coaching, developing, and motivating teams.
• Industry Knowledge: Experience within parts operations, equipment dealerships, or a related industry preferred.
• Technical Credibility: Ability to effectively work with parts professionals and establish trust through technical understanding and business partnership.
• Project Management Skills: Knowledge of project management and coordination principles preferred.
• Strategic Mindset: Ability to balance day-to-day operational execution with long-term business objectives and customer needs.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• People First Team Culture: You’ll be part of a supportive, collaborative payroll team that values accuracy, trust, and helping one another succeed.
• Connected to Community: We believe in giving back - through local events, volunteering opportunities, and staying engaged in the Fargo community you’ll call home.
• Opportunities to: grow, learn, and lead in the industry.