Archived listing. The details below describe a past opening.
Job Title: Warranty Administrator
Location: Simpsonville, SC
Reports to: Director of Inside Sales
Employment Type: Full-time
Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services
Job Function: Inside Sales | Warranty| Claims
Job Summary: The Warranty Administrator manages and administers warranty claims and processes for products sold by Dodge. This position ensures efficient and effective handling of warranty-related inquiries, claims processing, and resolution to uphold customer satisfaction and maintain the company's reputation for quality products and service.
Key Responsibilities:
Warranty Claims Processing
- Serve as the primary point of contact for warranty-related inquiries and issues.
- Handle incoming warranty claims from customers, distributors, and internal stakeholders.
- Verify warranty coverage, assess the validity of claims, and process them accurately and efficiently.
Resolution Management
- Investigate warranty claims thoroughly to determine the appropriate course of action.
- Coordinate with relevant departments, such as product management, engineering, and quality assurance, to address product defects, failures, or other issues covered under warranty.
Customer Service
- Provide exceptional customer service throughout the warranty claims process.
- Address customer concerns and inquiries promptly, professionally, and courteously to maintain positive relationships and uphold the company's reputation.
Reporting and Analysis
- Generate regular reports on warranty claims activity, including claim volume, trends, resolution times, and outcomes.
- Analyze data to identify patterns, root causes of warranty issues, and opportunities for preventative action.
Required Qualifications:
- 5-7 years of experience in warranty administration, preferably in a manufacturing setting.
- 3-5 years knowledge of Dodge products.
- Customer service experience, with a track record of handling customer inquiries, complaints, and issues effectively.
- Familiarity with sales or inside sales processes and procedures, including order processing and customer relationship management.
- Bachelor’s Degree preferred.
Physical Requirements:
- Extended periods of sitting at a workstation.
- Speaking in person and over the telephone or Teams online and the ability to hear, comprehend and document detailed information from others.
- Ability to type, reach and grasp.
- Intermittent standing and walking within the office environment.
- Ability to communicate verbally and in writing for extended periods over the phone and in person.
- Occasional lifting or carrying objects weighing less than 10 lbs.
Essential Job Functions:
- Coordinate all warranty claims with Dodge manufacturing plants.
- Liaise with product management and engineering teams as needed to address warranty issues.
- Analyze warranty data to identify trends and areas for improvement.
- Develop and implement strategies to reduce warranty claims and improve product quality.
- Provide guidance and support to warranty technicians and customer service representatives.
- Ensure compliance with warranty policies and procedures.
- Communicate effectively with internal teams and external stakeholders to resolve warranty related issues.
- Collaborate with suppliers to address warranty claims related to supplied components.
- Monitor warranty costs and work towards cost reduction goals.
- Stay updated on industry standards and best practices related to warranty management.
- Regular attendance at work is a necessary function of the role.