Senior Application Support Analyst

Job Duties

Job Description

What is the opportunity?

Partners across IT and with technology vendors to assess, research, and analyze business, technical and system needs in order to resolve business systems issues by implementing technology solutions that meet sponsor/stakeholder demands.Context is production support for vendor-developed applications that have been brought under the Application Support & Maintenance Umbrella.

What will you do?

Provide high quality customer service and effective technical triaging skills to ensure highest levels of customer satisfaction within service level targets.

Communication (including asking good questions and listening)

Thoroughness with attention to Detail

Willingness to learn about Wealth Management and business/ops processes

Documentation, Troubleshooting, and solutioning

Support continuous service improvements through gap analysis, trending and coordination of various critical processes.

Meet various business and compliance related initiative and project deadlines as needed.

Conduct daily activities for production support to ensure timely and effective completion of service requests and incident tickets.

Conduct daily activities for production maintenance to remediate vulnerabilities, update applications, certificates, and keep applications compliant with RBC standards.

Assist custodians during major incidents and resolution.

Cross-train across other applications in the Vendor Apps portfolio.

Communicate with Vendors corresponding to SLA performance and compliance.

Maintain hands-on troubleshooting knowledge of multiple platforms, including SQL databases, current Windows-hosted infrastructure, and integrations with internal and vendor applications.

Ensure App Health by each market open

What do you need to succeed?

Must Have

3+ years providing technical support for production applications (Wealth Management applications preferred)

Post-secondary education or equivalent

Familiarity with: ServiceNow or similar ITIL/ITSM platforms

Nice to Have

Experience working with the following technologies: Windows, Java, MSSQL, .NET

Experience in Vendor Management or Relationship Management

Experience in project coordination or project management

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business and geographies WMUS

The expected salary range for this particular position is $80,000-$140,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

Drives RBC's high-performance culture.

Enables collective achievement of our strategic goals.

Generates sustainable shareholder returns and above market shareholder value

Job Skills

Applications Support, Business Systems, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Production Support, Standard Operating Procedure (SOP), Support Maintenance (Inactive), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-02

Application Deadline:

2026-09-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

None

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

Yes

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55401

Job Type

Full Time

Place of Work

On-site

Requisition ID

RBCAA0088R0000185758EXTERNALENCA

Job Benefits

Not specified