Founding Account Manager

About the company

Our client is a business software company.

The role

Raydar is recruiting for this role on behalf of our client. Build a founding account management function, owning renewals, retention, and expansion while creating repeatable post-sales processes.

What you'll do

• Run customer check-ins and turn feedback into product priorities.
• Negotiate renewals, seat expansion, upsells, and term extensions.
• Drive adoption of new features across a large customer base.
• Build dashboards and automations to identify churn risk and growth opportunities.
• Maintain account plans and represent customer needs in roadmap discussions.

Requirements

What we're looking for

• 3 to 7 years in customer success, account management, or post-sales work at a B2B software company.
• Direct ownership of retention, expansion, and renewals.
• Early-stage startup experience and ability to create processes without an existing playbook.
• Experience building dashboards or automations and managing many accounts in a CRM.
• A bachelor's degree and strong communication with senior stakeholders.

Bonus points

• Experience serving legal or other professional services firms.

Benefits

Compensation and benefits

• Base salary: USD 104,000 to 144,000 per year.
• Equity: 0.25-0.45%.
• On-target earnings: USD130,000 to USD180,000 per year, with an 80% base and 20% performance split tied to retention and expansion.
• Medical, dental, and vision insurance.
• Unlimited paid time off and flexible hours.
• Commuting support, wellness membership, and selected office meals.

Location and work model

• Five days per week in the New York office, with four work-from-home weeks per year. Customer travel is required.