Software Implementation Specialist

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• Rave Mobile Safety, a Motorola Solutions company, makes complex emergency response simple by building easy to use, trustworthy critical communication and collaboration software. Rave is a leader in mass notification and incident management that helps organizations, schools, and public safety agencies communicate and collaborate during emergencies. Rave’s solutions were utilized in 40 million incidents representing billions of individual communications in 2022 alone. This is your opportunity to become a key contributor in a rapid growth SaaS company while representing a product suite that makes an impact on people’s lives. Rave has had 12 consecutive years of double-digit growth and has recently been acquired by Motorola Solutions (NYSE:MSI), a global leader in public safety and enterprise security. Join our team and help us continue to grow! •

Rave’s technical services team is expanding to make sure that our life-saving products are working in the best way possible for businesses and communities throughout the country. Rave is seeking a self-motivated, professional Software Implementation Specialist with strong technical and client partnering skills. You should be passionate about improving public safety, innovative technology, and creating great software. We continue to experience tremendous growth - and we want to talk to you. Our award-winning products are widely recognized as helping to foster quick, relevant, and actionable communication during times of high stress and crisis.

What You’ll Do:

The Software Implementation Specialist will play an integral role in the success of the Rave Services team as a trusted expert in deploying all Rave products. The successful candidate should have a track record implementing SaaS software in a fast-paced environment. Primary responsibilities include, but are not limited to:

• Developing a deep understanding of all Rave platforms
• Configuring Rave software platforms to client specifications
• Clearly communicating progress of implementation projects to customers
• Educating customers on how Rave systems work and how to get the most from them
• Consistently following up with customers to ensure deployments stay on track
• Working effectively to ensure Rave’s deployment SLAs are met at all times
• Troubleshooting technical issues and escalating unresolved issues promptly
• Managing time and expectations appropriately to meet multiple conflicting deadlines
• Conducting training on various Rave Products and Services
• Constantly drive improvements in process and policy across Rave

Who You Are:

• 2-4 years in SaaS software implementation (or equivalent)
• A proven track record of successfully implementing software for new clients/customers
• Knowledge of relational databases (SQL Server, Oracle, MySQL)
• Knowledge of web services/web technology (HTML, CSS, XML, JSON)
• Ability to work independently and collaboratively as needed
• Excellent project management skills
• Excellent verbal / written communication and presentation skills
• Excellent customer service skills
• Ability to work under strict deadlines

Above and Beyond:

• Basic Understanding of SMS networks and mobile applications
• Experience with emergency notification or public safety systems support
• Command line / Bash scripting
• Experience in API, SFTP, Zendesk (Zen Talk, Zen Chat, Zen Support)
• BA/BS degree in CS/MIS
• Knowledge of one of more programming languages (Java, C++, Ruby)

Rave is an equal opportunity employer and is committed to sustaining a workforce that reflects the diversity of the customers and communities we serve. We provide equal opportunities without regard to sex, race, religion, age, disability, veteran status, sexual orientation, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.

To learn more about Rave, please visit https://www.ravemobilesafety.com/

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