JOB SUMMARY:
Under the oversight of the Plant Supervisor/Operations Manager, the Combination Services Technician performs functions that align with the Data Services Tech. This includes installation and maintenance of telecommunications services, cabling, customer premise equipment (CPE), field equipment and terminals. Responsibilities extend to troubleshooting, isolating, and performing the necessary repairs on defective equipment in the network. Perform installation and assist with maintenance functions. Information Technology (IT) services, battery testing, carrier systems, and assisting with non-regulated equipment. Responsible for locating underground cable plants and utilities in a timely manner. Coordinates with other departments on service installations and updates changes for company records (billing, facility, etc.). Documenting and completing project related forms on all installations and repair services rendered. Monitors alarm systems to maintain equipment, and communicate updates, changes or problems to key contacts and impacted customers. This role participates in a scheduled on-call rotation / emergency response during evenings and weekend hours. Remaining in the coverage area and being available to respond and perform work outside of normal business hours is required while on call. Work-related travel is expected in this position as necessary.
Differentiated from the Data Service Technician role, the Combination Services Technician provisions equipment for service orders and troubleshoots subscriber systems. Performing advanced troubleshooting and administering repairs on a variety of components (switching / transmission / alarm network equipment, wireless systems, standby generators, fiber equipment, voice frequency repeaters, loop extenders, and cable loading systems). This role also coordinates the servicing of remote building repairs (electrical, plumbing, HVAC, and building/site maintenance services).
ESSENTIAL DUTIES, RESPONSIBILITIES AND EXPECTATIONS:
- Install and Transfer Services:
- Performs installation of new services for voice, data, special circuits, ethernet, as well as other non-regulated services Range offers.
- Review staking sheets or maps to install services designed by Network Engineer.
- Perform work with the appropriate tools / hardware to meet applicable codes and safety requirements.
- Installation and maintenance:
- Services: Voice, broadband, special circuits, ethernet, and other customer premise services provided by Range.
- Cabling: Install, repair and maintain copper or fiber cables in an aerial or buried application and terminate cables using industry standards.
- Install subscriber carrier systems, including digital, analog, and next generation carrier systems.
- Ability to work aloft.
- Network interface devices.
- Install DC power plant and associate cabling systems.
- Install batteries and/or battery banks in data centers, communications huts and remote cabinets.
- Network devices: Modems, routers, and wireless devices.
- May be asked to assist Managed Services with site surveys, installation, and trouble repairs.
- Repair and Maintain equipment:
- Perform repairs on defective buried cables and may excavate existing copper or fiber cables, as required, to repair damaged or aging facilities. Assigned to locate / mark telecommunication facilities in the area and set up safety precautions in preparation for digging.
- Perform repairs on aerial cable with the use of ladders or bucket trucks and set up safety precautions as needed.
- Coordinate with other technical personnel to diagnose or identify and locate defective equipment. Must be able to read and interpret cable schematics. Required to make repairs or work with other personnel to ensure repairs have been made and network stability is restored.
- Perform repairs in access /transport carrier systems and other department related equipment utilizing specialized test equipment.
- Utilize copper and fiber testing equipment to analyze and identify areas needing upgrades or repairs.
- Battery testing and maintenance in data centers, communication shelters and remote carrier systems
- Perform basic building maintenance and repairs to include HVAC systems and generators. Coordinate repairs with a professional contractor if the extent of repairs is beyond the technical ability required for the position.
- Data Center Equipment assignments include but are not limited to:
- Installation, repair, and maintenance of:
- Switching / fiber / transmission and transport / alarm network / broadband equipment.
- Ethernet and special circuits.
- Standby generators.
- Voice frequency repeaters, and loop extenders.
- Power board (DC) and cable loading systems in compliance with Company standards.
- Data Center / network environment standards documentation.
- Locates underground cable plant and utilities in support of construction activities, rebuilds and existing upgrades. Marks located utilities according to set standards. Responsible for interpreting system maps (paper and electronic) to accurately locate underground facilities. Assists in correcting system mapping information when discrepancies are discovered while performing locates by reporting the finds to supervisor and/or Engineering.
- Professionally communicate with customers, suppliers, manufacturers, and technical support to further determine problems and acceptable resolutions.
- Paperwork and records: Professionally complete all installation and repair-related forms and reports. File and submit within assigned timeframes.
- Communicate with other departments on service installations/repairs and advise on necessary updates for billing, facility records, and other company files.
- Install wireless equipment including point-to-point wireless systems, wireless access points, security cameras, and wiring for any additional associated equipment.
- Monitor alarm systems to maintain equipment and communicate problems that affect company operations / services and the impact of customers.
- Meeting and maintaining compliance with local, state, and federal regulations across all areas of this role’s functions are an expectation and key objective.
- Must follow all company safety policies / procedures and always use appropriate personal protective equipment (PPE).
- Uphold and demonstrate your commitment to Range’s values in everything you do. Be Innovative-Create the environment where we continually improve and adapt, Be Kind - Our actions make a difference, Be Trustworthy - Do the right thing, take responsibility for our actions, and honor our commitments, and Be United - People are our purpose; unified teams build the strongest networks.
- Perform various other functions and duties as assigned.
MINIMUM QUALIFICATIONS (EXPERIENCE/EDUCATION): (A combination of demonstrable years’ experience and applicable alternative training(s) may be considered in lieu of the following qualifications).
- Successful completion of a High School diploma program or GED curriculum / exam (12th grade equivalent) or any other state recognized secondary education program.
- A minimum of 5 years of work experience performing telecommunications data services related functions.
- A valid, state-issued, and insurable driver’s license.
NOTE: Some areas may require pole and tower climbing certificates which will be outlined during offer of position.
Preferred: Completion of one or more of the following certifications:
Class A CDL
Tower Certification Pole Certification Technical School, a 2-year / associate degree (in Electronics, Telecommunications, Radio, and/or Construction).
COMPETENCIES OR KNOWLEDGE, SKILLS, AND ABILITIES (KSA’S):
- Information Technology Related Knowledge: Firm working knowledge of basic networking concepts, practices and procedures and ability to use them in varied situations.
- Analytical Skills: An advanced capability and skill with observing and assessing a situation and determining how to respond in a prompt and professional manner. Applies highly proficient and specialized skills that allow employees to function in situations that are varied, complex, and/or non-routine. Must be able to see patterns and trends and draw conclusions from observations across various situations.
- Problem Solving: Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general standards, and past practices.
- Equipment Operation: Intermediate skills with operation of hand tools, industry equipment and materials, and testing equipment and systems, to troubleshoot and perform repairs and installations. Must have the ability to differentiate between colors used in telecommunications.
- Project Management Skills: At an intermediate level, be proficient in organizing the planning process. Develop and direct detailed project schedules including tasks, accountability, and deadlines. Anticipate problems that may impede work. Communicates with changes and progress.
- Computer / Technical Skills: At an advanced level, be proficient with PC based systems, word processing and data entry tools efficiently. Creates moderate -to- complex documents. Intermediate-to-advanced programing. Conducts intermediate to advanced level of systems analyses and troubleshoots issues.
- Administrative / General Office Equipment Operation: Efficiently use common office equipment (computer, digital camera, scanner, fax machine, copier, phone).
- Oral Comprehension and Expression: The ability to listen / understand information / ideas presented through spoken words and sentences, paired with the ability to communicate information / ideas in speaking so others will understand.
- Written Comprehension and Expression: The ability to read / understand information / ideas presented through written / typed words / sentences, paired with the ability to communicate information / ideas in writing so others will understand.
- Time Management: Requires the ability to use one's work time effectively and productively,
- Customer and Personal Relations Working knowledge of principles and processes for providing customer and personal relations. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
- Decision Making: Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department.
- Attention to Detail: Successful performance requires being detail oriented and thorough in completing work tasks.
- Teamwork and Cooperation: Successful performance in this role requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Develop and maintain relationships to enhance workflow and work quality. Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. Handle sensitive issues and facilitate collaboration at the highest level.
- Integrity: Successful performance in this role requires being honest and ethical.
- Independence of Action: Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; supervisor/manager is available to resolve problems.
- English Language: This role requires proficient working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
EEO STATEMENT
RANGE is an Equal Opportunity Employer. RANGE does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.