Customer Service Representative (Level II) – Spanish Bilingual ONLY

Job Description

Job description:

· The bilingual representatives provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. · Requires knowledge of multiple products and ability to deepen or retain relationships through service. · Performs routine account-related transactions. · Involves referring customers to the appropriate line of business for products not supported. · May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. · May handle escalated issues by successfully navigating the organization to resolve customer requests. · Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. · Accountable for the successful resolution of all customer requests. · Typically requires 1-2 years of experience.

Qualifications

Education Required:

• High school diploma, GED, or equivalent certification

Background & Experience Required:

• At least 1-2 years Customer Service experience
• Call center is preferred

Additional Information All your information will be kept confidential according to EEO guidelines.