Customer Service Representative II

Job Description

• Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
• Requires knowledge of multiple products and ability to deepen or retain relationships through service.
• Performs routine account-­related transactions.
• May handle escalated issues by successfully navigating the organization to resolve customer requests.
• Accountable for the successful resolution of all customer requests.

Qualifications

Education Required:

• High school diploma, GED, or equivalent certification

Background & Experience Required:

• 1-2 years of recent call center experience Additional Information Location: West Seneca, NY Job Type: Temp-to-hire/Full-time Start Date: March 3, 2017 Pay Rate: $15.00/hr.