Customer Service Rep II

Company Description Its an American multinational banking and financial services corporation.

Job Description

• Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
• Requires knowledge of multiple products and ability to deepen or retain relationships through service.
• Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported.
• May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
• May handle escalated issues by successfully navigating the organization to resolve customer requests.
• Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
• Accountable for the successful resolution of all customer requests.

Qualifications

• 1+ yr of experience in call center environment
• Must be flexible with schedules Additional Information All your information will be kept confidential according to EEO guidelines.