Technology Support Engineer (AWS / Amazon Connect)

job summary:

We are seeking a skilled Technology Support Engineer specializing in AWS and Amazon Connect to join our team in Orange, CT. In this role, you will play a key part in maintaining, enhancing, and transforming our contact center operations and CCaaS platform to ensure high service availability and user satisfaction across the organization.

location: Hartford, Connecticut job type: Contract salary: $52.66 - 55.00 per hour work hours: 8am to 5pm education: Bachelors

responsibilities:

• Configure, maintain, and support Amazon Connect and related CCaaS platform infrastructure.
• Troubleshoot and resolve operational incidents, call routing issues, and performance bottlenecks.
• Work closely with business stakeholders and IT teams to gather requirements and build documentation.
• Support enterprise system integrations, release testing, and operational deployments.

qualifications:

REQUIRED QUALIFICATIONS

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

7+ years of experience in contact center technical support and operations.

6+ years of hands-on technical experience with Amazon Connect and AWS services.

PREFERRED QUALIFICATIONS

Experience within the Utilities industry.

Familiarity with Salesforce CRM integrations.

Background or exposure to Conversational AI and IVR systems.

skills:

Amazon Connect,AWS,Integration Architecture,enterprise applications,Interactive Voice Response,Salesforce Integration,Platform Configuration,strong communication skills,Coordinate,Troubleshoot,Administration,continuous improvements,business requirements,Contact Center,contact center operations,user satisfaction,technical specifications,digital transformation,functional testing,infrastructure,operational expertise,performance metrics,production support,service quality

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.