Supplier Enablement Specialist

job summary:

As a Supplier Enablement Specialist, you will drive the transition of business-to-business payments from paper checks to electronic payment methods like Commercial Card and ACH. In this 12-month contract role, you will conduct proactive outbound outreach to suppliers, communicate payment strategy benefits, and guide standard enrollments through the bank's operating guidelines. Working closely with corporate clients, suppliers, and internal banking teams, you will manage high-volume campaign workflows, perform record research, and track cases to ensure seamless payment adoption.

location: Telecommute job type: Contract salary: $49 - 59 per hour work hours: 8am to 5pm education: Bachelors

responsibilities:

Outbound Outreach and Conversion · Conduct proactive outbound phone and email outreach to assigned suppliers.

· Explain approved electronic payment options, their value, and applicable business rules.

· Communicate each business customer's payment strategy and approved business rules.

· Manage follow-up through enrollment, closure, or formal handoff.

Research and Coordination · Review assigned supplier records and confirm available contact and payment information.

· Provide responsive support to business customers and suppliers, resolving common questions.

· Coordinate among business clients, suppliers, and internal bank teams.

· Escalate commercial, technical, policy, compliance, or nonstandard questions.

Enrollment, Documentation, and Handoffs · Enroll suppliers when their needs fit scenarios defined in the operating guide.

· Route exceptions and nonstandard enrollment needs to the designated financial institution team.

· Record supplier outreach, responses, enrollment activity, follow-up needs, and final status.

· Provide accurate activity information for monthly reporting and campaign tracking.

· Support campaign goals and successful supplier adoption of electronic payment methods.

Compliance and Quality · Follow applicable regulations, policies, procedures, operating guides, and quality standards.

· Maintain accuracy and focus across repetitive, high-volume work.

qualifications:

5+ years in client service, sales, operations, financial services, payments, or a related field.

• 2+ years of supplier enablement experience supporting electronic payment adoption.
• Professional outbound calling or sales experience, plus business email and stakeholder communication skills.
• Ability to explain processes, research questions, and apply approved solutions.
• Moderate Excel proficiency, including formulas, filtering, sorting, and formatting.
• Ability to work independently within Client priorities and escalation procedures.

Preferred

• Experience with supplier enablement, business payments, commercial card, ACH, Treasury Management, accounts payable, or onboarding suppliers to new payment methods.
• Experience supporting a bank, payment company, fintech, or large corporate payments program.
• Experience using CRM, call-tracking, workflow, or case-management tools.
• Experience working in a regulated or compliance-driven environment.

skills:

Excel proficiency,electronic payment,Coordination,Coordinate,proactive,Ability to work independently,accounts payable,ACH,business email,business rules,Treasury Management,outbound calling,CRM,client service,email outreach,financial institution,fintech,formulas,financial services,quality standards,research questions,sales,sales experience,stakeholder communication

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.