Sr Customer Success Engineer

job summary:

Seeking a Sr Customer Success Engineer for a high growth capital equipment development and manufacturing client in the Austin, TX area.

The Sr Customer Success Engineer would be responsible for helping customers operate automated test equipment at peak productivity and overall equipment effectiveness (OEE). The Customer Success Engineer owns production success for assigned strategic semiconductor test accounts, advancing support operations from reactive troubleshooting to proactive production partnership: identifying risk early, owning it, and resolving it.

Full W-2 benefits offered including a company performance bonus! APPLY NOW!

location: Austin, Texas job type: Permanent salary: $140,000 - 160,000 per year work hours: 9am to 5pm education: Bachelors

responsibilities:

Account strategy and relationships: Own the account support strategy in partnership with Sales, establishing trusted, collaborative relationships with customer operations and executive teams.

Reviews and executive engagement: Prepare and lead account reviews, operational and executive council sessions, and high-level stakeholder communications.

Risk and commitment tracking: Maintain visibility into production health, emerging risks, and escalations via account plans, risk registers, and operational scorecards; track customer commitments to closure with assigned owners and target dates.

Escalations and ramp readiness: Triage urgent production disruptions using defined escalation frameworks; leverage customer forecasts to prepare Field Service, Repair, Spare Parts, and technical support teams ahead of production ramps.

Platform reliability: Lead platform-level escalations and reliability initiatives alongside Product Support, Engineering, and factory teams to establish root cause, action items, and closure schedules-applying hands-on ATE expertise across test program debug, loadboard-level troubleshooting, and handler/prober interfaces.

Technical leadership and mentoring: Serve as a subject matter expert for field engineers and customer teams, mentor junior personnel, and direct cross-functional continuous improvement initiatives.

qualifications:

Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field.

10+ years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing, with a demonstrated record of high performance.

Hands-on ATE troubleshooting background, including test program debug and correlation, loadboard-level isolation, and handler/prober interface integration.

Demonstrated ability to align cross-functional teams and influence customer, supplier, and commercial stakeholders without direct authority.

Strong communication and structured problem-solving skills; proficiency in building executive presentations, leading operational reviews, and using collaboration platforms like Microsoft Office and Teams.

Willingness and ability to travel, including extended periods, to support on-site customer operations and production ramps.

skills:

proactive,automated test equipment,partnership,Customer Services,Field Service,overall equipment effectiveness,Product Support,identifying risk,Sales,semiconductor

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.