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Added 1 min ago
SO
Senior Delivery Engineer (Technical Lead) Remote From Anywhere In CO
State of Colorado
CO
- $115,000 to $135,000 USD / year
OIT is seeking an experienced Senior Delivery Engineer (Technical Lead) who will be a key member of the Resident Services Redesign team. This role will build and integrate the technology…
Added 1 min ago
SO
CDOC Only/General Maintenance-Mechanical Captain CSLTS III (Canon City)
State of Colorado
Cañon City, CO
- $6,484 to $9,080 USD / month
Safety and Security - This position participates in the development of security policies and ensures operations and individuals under supervision comply with established key, tool,…
Added 1 min ago
Security Technology Engineer
Texas Instruments
Dallas, TX
Engineer, configure, test, deploy, and optimize Genetec Security Center and associated technologies, including integrations across access control, video, intrusion, analytics, and incident…
Added 1 min ago
M
Generative AI Engineer
modis
Sunrise, FL
- $48 to $50 USD / hour
Akkodis is seeking a Generative AI Engineer for a Contract with a client in Sunrise, FL. The ideal candidate will design and develop enterprise-grade Generative AI and LLM applications that…
Added 2 mins ago
A
Systems Triage Engineer
Actalent
Dallas, TX
- $50 to $65 USD / hour
DescriptionThe System Triage Contractor Engineer is responsible to evaluate performance data and test results collected from on road testing, simulation testing, creating value add analysis…
Added 2 mins ago
Senior Software Engineer, Java Server
Fiserv
Berkeley Heights, NJ
What does a successful Senior Software Engineer, Java Server do at Fiserv? As a Senior Software Engineer on our Clover team, you will build and maintain cutting-edge merchant-facing…
Added 2 mins ago
Structural Design Engineer
Actalent
Tigard, OR
Job Title: Structural Design EngineerJob DescriptionWe are seeking a motivated Structural Design Engineer with at least 4 years of professional experience to join a growing, highly…
Added 2 mins ago
Structural Design Engineer
Actalent
Tigard, OR
Job Title: Structural Design EngineerJob DescriptionWe are seeking a motivated Structural Design Engineer with at least 4 years of professional experience to join a growing, highly…
Added 2 mins ago
Manufacturing Engineer
Actalent
Reading, PA
Job Title: Manufacturing EngineerJob DescriptionThe Manufacturing Engineer develops, implements, and optimizes manufacturing processes to improve efficiency, quality, and production…
Added 2 mins ago
Cyber Resiliency Engineer Sr
Lockheed Martin
Mount Laurel, NJ
We are leveraging emerging, digitally-enabled capabilities to lower cost, speed up development time and create innovative solutions to best serve our customers and stakeholders. We’re…
Added 2 mins ago
Machine Design Engineer
Actalent
Savannah, GA
Job Title: Mechanical Design Engineer Automated MachineryJob DescriptionThis role focuses on the end-to-end mechanical design and development of custom automated equipment and machinery.…
Added 2 mins ago
A
Construction Project Engineer
Actalent
Peoria, AZ
- $38 to $55 USD / hour
Job Title: Construction Project EngineerJob DescriptionThis Construction Project Engineer role supports complex commercial and advanced industrial projects by managing construction…
Added 2 mins ago
Tooling Project Engineer
Actalent
Mobile, AL
Job Title: Tooling Project EngineerJob DescriptionThe Tooling Project Engineer leads the end-to-end technical and project execution of aerospace tooling projects, guiding work from initial…
Added 2 mins ago
Associate AI/ML Engineer
Lockheed Martin
Cherry Hill, NJ
Spectrum Systems Lab (SSL) is seeking an entry‑level AI/ML engineer with the flexibility to incorporate and apply cutting‑edge research to a variety of problems. As an engineer on our SSL…
Added 2 mins ago
A
Design Engineer
Actalent
Crawfordsville, IN
- $85,000 to $95,000 USD / year
Job Title: Design EngineerJob DescriptionThe Design Engineer will lead the development and design of enhanced products, driving technical excellence and aligning with strategic business…
Added 2 mins ago
A
Senior Pump Design Engineer
Actalent
Crawfordsville, IN
- $110,000 to $130,000 USD / year
Job Title: Senior Design EngineerJob DescriptionThe role of Senior Design Engineer involves providing technical leadership and ownership for the design, development, and sustainment of…
Added 2 mins ago
A
Systems Safety Engineer
Actalent
Austin, TX
- $50 to $69.23 USD / hour
Job Title: Systems Safety EngineerJob DescriptionThis hands-on Systems Safety Engineer role focuses on driving functional safety for complex robotic construction systems from concept…
Added 2 mins ago
Software Test Engineer
WCG Clinical
Trenton, NJ
The Software Test Engineer is a member of the Quality Engineering team, responsible for supporting the testing, validation and delivery of WCG namedproducts and systems.The role applies…
Added 2 mins ago
** Senior Manufacturing Engineer
Dwyer Instruments, Inc.
Swedesboro, NJ
DwyerOmega is looking for a Senior Manufacturing Engineer to help improve manufacturing quality, cost, reliability, and flow at our Swedesboro facility. In this role, you will work closely…
Added 3 mins ago
Mulesoft Developer
Steampunk
McLean, VA
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 3 mins ago
Senior MuleSoft Developer
Steampunk
Remote, United States
Engineer and implement solutions and provide recommendations for continuous improvement for the services provided
Added 3 mins ago
IG
Software Test Engineer/QA
Insight Global
Remote, United States
- From $48 USD / hour
A Fortune 50 client is looking for a Mid-Senior Software Test Engineer who brings a balanced skill set in both manual and automation testing, with deep experience validating backend Java…
Added 3 mins ago
Azure DevOps Engineer
Libra Solutions
Remote, United States
Libra Solutions is seeking an Azure DevOps Engineer to build, automate, and operate the delivery pipelines and cloud platform behind our products. You will own our Azure DevOps (ADO)…
Added 4 mins ago
T
Data Warehouse Engineer
TEKsystems
Cleveland, OH
- $53 to $66 USD / hour
DescriptionJOB SUMMARYThe Data Warehouse Engineer owns the movement of data from our source systems into Snowflake to keep our on-premises SQL Server environment healthy. This position will…
Added 4 mins ago
T
Wireless Engineer
TEKsystems
Baltimore, MD
- $55 to $72 USD / hour
Assist with wireless network design, backhaul planning, site surveys, bill of materials (BOM) development, quality control, and technical documentation.

Randstad USA

Salesforce Cloud Solutions Architect

Needham, MA, United States

$75 to $100 USD / hour · Contract

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Job details

Pay: $75 to $100 USD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 2, 2026

Original job description

job summary:

You will be the Technical Lead and Architect for Salesforce Service Cloud, driving the technical direction for our customer care agent experience, case management, and digital engagement across North America and EMEA. In this role, you will own the architecture that supports our global customer service operations, including Omni-Channel routing, email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

Your mission is to establish scalable architecture standards, lead multi-region rollouts through a configuration-driven model, and seamlessly integrate contact center telephony and external helpdesk tools. As we mature our platform, you will lead the transition of ownership from Salesforce Professional Services and contractor teams to an internal team that you will help build, hire, and mentor. You will balance standard Service Cloud features against custom builds, champion operational excellence, and pioneer responsible AI-assisted engineering practices for your team.

location: Needham, Massachusetts job type: Contract salary: $75 - 100 per hour work hours: 9am to 5pm education: Bachelors

responsibilities:

Architecture & System Design: Own the technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the overarching agent experience. Set architecture standards for data models, data ownership, sharing, security, and high case volumes within governor limits.

Digital Engagement & Global Expansion: Own digital engagement channels across NA and EMEA, including email-to-case, in-app/web messaging, and Experience Cloud support sites. Lead multi-region rollouts covering languages, queues, routing, and regional processes via a configuration-driven model.

Integrations & Cross-Functional Collaboration: Design and review integrations with contact center telephony, external ticketing/helpdesk tools, guided troubleshooting, quality management, and warranty services. Partner with the Order Management System (OMS) Technical Lead to define order/warranty data contracts, determine how status changes reach customer care, and coordinate shared codebase releases.

Leadership & Team Building: Define roles, hire Service Cloud engineers, and grow the team through code review, pairing, and design guidance. Direct partner delivery, own architecture approvals, review SI/contractor work, and plan the handover to in-house engineers.

Operational Excellence: Run production monitoring and alerting across channels and integrations. Champion source-driven release management with promotion and rollback, structured logging, incident response, and root-cause analysis when care channels break.

AI Governance & Innovation: Lead AI-assisted engineering workflows (designing, coding, testing, debugging) using AI as a coaching tool rather than a substitute for understanding. Enforce strict AI governance: use only approved tools, ensure no customer/confidential data is in prompts, and apply rigorous security reviews to AI-generated code.

Data Protection & Security: Ensure the secure handling of personal data across cases, messaging, and support sites with least-privilege access. Work closely with the Agentforce team on prompt safety, testing, and seamless handoffs between AI and human agents.

qualifications:

10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

Extensive experience operating as a Senior or Lead Engineer on Salesforce Service Cloud, building at scale with Apex, Lightning Web Components (LWC), and Flow.

Deep Service Cloud domain knowledge: case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and the Service Console.

Enterprise architecture experience designing Salesforce solutions across multiple business units or geographies, specializing in complex data models, sharing architectures, and large data volumes.

Strong integration design skills: REST APIs, asynchronous processing (Queueable, Batch, scheduled jobs, Platform Events, Change Data Capture), error handling, retries, and reconciliation.

Experience with enterprise integration and middleware platforms (e.g., Oracle Integration Cloud or equivalent).

Deep understanding of platform constraints, governor limits, bulkification, and the Salesforce security model (handling customer personal data responsibly).

Experience directing Salesforce Professional Services, systems integrators, or contractor teams, with a track record of successfully moving platform ownership in-house.

Experience leading technical direction and developing engineers (formal management experience not required).

Operational expertise in production monitoring, incident management, release governance, and CI/CD practices.

Daily hands-on use of AI coding assistants (e.g., GitHub Copilot, Claude, Cursor, or Agentforce for Developers) with the judgment to know when AI output requires strict human verification.

Clear written and verbal communication skills for technical teams, customer care operations, and business partners.

Strongly Preferred

Experience with digital engagement platforms: Messaging for In-App and Web, Experience Cloud support sites, and multilingual setups.

Proven experience integrating contact center platforms (CCaaS or telephony) directly with Service Cloud.

Experience with Copado or a comparable Salesforce DevOps tool, automated testing, and release/rollback management.

Track record of executing multi-region or multi-country customer service rollouts.

Experience mentoring and growing engineers from mid-level to senior.

Experience setting AI usage standards for a development team, establishing data-handling rules, and measuring AI's impact on delivery.

Nice to Have

Salesforce Certifications: Service Cloud Consultant, Platform Developer II, or Architect credentials.

Experience building or governing generative AI features on Salesforce, such as prompt templates, the Einstein Trust Layer, or Agentforce.

Background working in consumer products or direct-to-consumer retail customer service.

skills:

AI coding assistants,Apex,AI,AI usage,automated testing,large data,Change Data Capture,Claude,Cloud,Cloud support,Service Cloud,AI-generated code,code review,CI/CD,Copado,Cursor,data ownership,logging,data-handling,DevOps,enterprise integration,GitHub Copilot,integration design,middleware platforms,Oracle Integration,prompt templates,release management,REST APIs,routing,Salesforce,Salesforce Service Cloud,debugging,Integrations,integrating,written and verbal communication skills,Leadership,Collaboration,Architecture,architecture standards,contact center,case management,Salesforce development,consumer products,CRM,customer care,customer service,data models,complex data models,Data Protection,Digital Engagement,Enterprise architecture,geographies,AI Governance,governance,helpdesk,incident management,incident response,Innovation,mentor,coaching,mentoring,multilingual,operational excellence,Operational expertise,Order Management System,least-privilege access,production monitoring,Professional Services,quality management,retail customer service,root-cause analysis,security,safety,promotion,scalable architecture,security model,error handling,System Design,technical architecture,Team Building,management experience,technical direction,testing,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Salesforce
Customer service
Case management
Architecture regulations
Technical support
Data models
Collaboration
Troubleshooting
Quality assurance procedures
OMS
Leadership
Team building
Incident response
Root cause analysis
Debugging
Coaching
Data protection
API development
Oracle
CI/CD
GitHub
Communication skills
DevOps
Test automation

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