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Added 6 mins ago
Radio Frequency (RF) Engineer Asc - Level 1
Lockheed Martin
Chelmsford, MA
The Associate RF / microwave engineer will support the manufacturing of complex multi-function modules used in challenging high-reliability applications. The engineer will be responsible…
Added 6 mins ago
SCADA Commissioning Engineer
GE Vernova
Boston, MA
GE Vernova is seeking a skilled SCADA System Engineer to lead and execute pre-commissioning, commissioning, integration, testing, and maintenance activities for Supervisory Control and Data…
Added 6 mins ago
Power Electronics Engineer
Kelly Services
Canton, MA
…hands-on engineering environment. The team is looking for an engineer who enjoys solving complex technical challenges, working directly with hardware, and having a visible impact on product…
Added 6 mins ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
HII
Pocasset, MA
The Manufacturing Engineer II supports the development, documentation, and execution of manufacturing processes for Unmanned Underwater Vehicles (UUVs) in a defense contracting environment.…
Added 6 mins ago
Staff Mechanical Engineer
QinetiQ
Devens, MA
QinetiQ US is seeking a motivated Mechanical Engineer who will participate in mechanical design, support prototype build, and the production of military and commercial products. Products…
Added 6 mins ago
Senior Systems Engineer
QinetiQ
Devens, MA
The Senior Systems engineer is responsible for logical and systematic assembly of test and evaluation protocols based upon customer and derived system requirements. The successful candidate…
Added 6 mins ago
Senior Systems Engineer
QinetiQ
Devens, MA
The Senior Systems engineer is responsible for logical and systematic assembly of test and evaluation protocols based upon customer and derived system requirements. The successful candidate…
Added 6 mins ago
Staff Mechanical Engineer
QinetiQ
Devens, MA
QinetiQ US is seeking a motivated Mechanical Engineer who will participate in mechanical design, support prototype build, and the production of military and commercial products. Products…
Added 12 mins ago
Modeling & Simulation Systems Engineer (3/4) (Principal or Sr. Principal)
CORP-Corporate Office
United States
Develop capability and perform mission effectiveness analysis within system of systems modeling tools such as AFSIM, Suppressor, or Brawler.
Added 43 mins ago
G
Civil Engineer (Professional Engineer)--Hybrid
GPAC
Philadelphia, PA
- $90,000 to $130,000 USD / year
A well-established, growing engineering firm, with a location in the area, is looking for a Professional Civil Engineer. They work hard to ensure projects are planned, designed, and managed…
Added 47 mins ago
Production Engineer Senior Specialist
Toyota Boshoku America Inc
Hopkinsville, KY
Lead root cause analysis and corrective action using A3, PDCA, 8-Step, TBBP, and other approved problem-solving methodologies.
Added 59 mins ago
Staff High Voltage System Architect and Simulation Engineer
Ford Motor Company
Allen Park, MI
The Staff. HV System Design and Simulation Engineer will contribute to the advanced development of the High Voltage (HV) system architecture in Ford’s Universal EV (UEV) platform. In this…
Added 59 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford Motor Company
Dearborn, MI
Evaluate electrical system engineering alternatives for various attributes, including cost, weight, package, quality, benchmarking, geometry creation and functional analysis
Added 59 mins ago
High Voltage Battery Thermal CAE Engineer
Ford Motor Company
Dearborn, MI
Perform 1D and 3D thermal/CFD (Computational Fluid Dynamics) analysis simulations on system, subsystem and component level high voltage battery packs using commercial CAE/CFD software to…
Added 59 mins ago
PT Forward Model Quality Engineer
Ford Motor Company
Dearborn, MI
…Ford's Powertrain Engineering organization as a hands-on quality engineer. You will work closely with Product Development, Manufacturing and Service teams to help make sure our V6 and V8…
Added 59 mins ago
Product Development Engineer - Systems Engineering
Ford Motor Company
Dearborn, MI
The D&R Engineer is responsible for managing product release CAD and BOM structures, including assembly positioning and mass attribute analysis. This role also includes facilitating…
Added 59 mins ago
Product Development Engineer – Wiper/Washer (Subject Matter Expert)
Ford Motor Company
Dearborn, MI
…failures & error states.Lead design of new concepts to improve system performance & provide leadership & support for timely…
Added 59 mins ago
Quality Manager
Leggett & Platt, Incorporated
Grand Rapids, MI
Lead and maintain the site's Quality Management System, ensuring customer requirements are understood, implemented, and consistently met.
Added 1 hour ago
Engineering Technician
Veterans Affairs, Veterans Health Administration
Charleston, SC
Added 1 hour ago
Engineering Technician
Veterans Affairs, Veterans Health Administration
Charleston, SC
Added 1 hour ago
Transmission Planning Engineer 1, 2, Senior
SRP
Scottsdale, AZ
Perform annual transmission planning analysis of the transmission system and determine capital projects needed in the next six to ten years.
Added 1 hour ago
Sr. Process Engineer - Aluminum Extrusion
Shape Corporation
Trenton, OH
launch vehicle programs in the world and are seeking an experienced Aluminum Extrusion Process Engineer to join their manufacturing team. This role is responsible for driving process…
Added 1 hour ago
Senior Product Development Engineer
Shape Corporation
Trenton, OH
Provide designs, background data, and all pertinent information to the CAE department for analysis set-up.
Added 1 hour ago
Senior Fuel Equipment and Auxiliary Engineer
Babcock Power Services
Marlborough, MA
…power Generation industry. The Sr. Fuel Equipment / Auxiliary Engineer is responsible for design of combustion system equipment including burners, valves, heaters, filters, hoses, and their…
Added 2 hours ago
Cloud DevOps Engineer - AWS & Python
U.S. Bank
Earth City, MO
U.S. Bank is seeking a Cloud DevOps Engineer, AWS & Python to join the ISS DevOps / Cloud Enablement Engineering Team. This specialized engineering team partners with application,…

Randstad USA

Salesforce Cloud Solutions Architect

Needham, MA, United States

$75 to $100 USD / hour · Contract

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Job details

Pay: $75 to $100 USD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 2, 2026

Original job description

job summary:

You will be the Technical Lead and Architect for Salesforce Service Cloud, driving the technical direction for our customer care agent experience, case management, and digital engagement across North America and EMEA. In this role, you will own the architecture that supports our global customer service operations, including Omni-Channel routing, email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

Your mission is to establish scalable architecture standards, lead multi-region rollouts through a configuration-driven model, and seamlessly integrate contact center telephony and external helpdesk tools. As we mature our platform, you will lead the transition of ownership from Salesforce Professional Services and contractor teams to an internal team that you will help build, hire, and mentor. You will balance standard Service Cloud features against custom builds, champion operational excellence, and pioneer responsible AI-assisted engineering practices for your team.

location: Needham, Massachusetts job type: Contract salary: $75 - 100 per hour work hours: 9am to 5pm education: Bachelors

responsibilities:

Architecture & System Design: Own the technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the overarching agent experience. Set architecture standards for data models, data ownership, sharing, security, and high case volumes within governor limits.

Digital Engagement & Global Expansion: Own digital engagement channels across NA and EMEA, including email-to-case, in-app/web messaging, and Experience Cloud support sites. Lead multi-region rollouts covering languages, queues, routing, and regional processes via a configuration-driven model.

Integrations & Cross-Functional Collaboration: Design and review integrations with contact center telephony, external ticketing/helpdesk tools, guided troubleshooting, quality management, and warranty services. Partner with the Order Management System (OMS) Technical Lead to define order/warranty data contracts, determine how status changes reach customer care, and coordinate shared codebase releases.

Leadership & Team Building: Define roles, hire Service Cloud engineers, and grow the team through code review, pairing, and design guidance. Direct partner delivery, own architecture approvals, review SI/contractor work, and plan the handover to in-house engineers.

Operational Excellence: Run production monitoring and alerting across channels and integrations. Champion source-driven release management with promotion and rollback, structured logging, incident response, and root-cause analysis when care channels break.

AI Governance & Innovation: Lead AI-assisted engineering workflows (designing, coding, testing, debugging) using AI as a coaching tool rather than a substitute for understanding. Enforce strict AI governance: use only approved tools, ensure no customer/confidential data is in prompts, and apply rigorous security reviews to AI-generated code.

Data Protection & Security: Ensure the secure handling of personal data across cases, messaging, and support sites with least-privilege access. Work closely with the Agentforce team on prompt safety, testing, and seamless handoffs between AI and human agents.

qualifications:

10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

Extensive experience operating as a Senior or Lead Engineer on Salesforce Service Cloud, building at scale with Apex, Lightning Web Components (LWC), and Flow.

Deep Service Cloud domain knowledge: case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and the Service Console.

Enterprise architecture experience designing Salesforce solutions across multiple business units or geographies, specializing in complex data models, sharing architectures, and large data volumes.

Strong integration design skills: REST APIs, asynchronous processing (Queueable, Batch, scheduled jobs, Platform Events, Change Data Capture), error handling, retries, and reconciliation.

Experience with enterprise integration and middleware platforms (e.g., Oracle Integration Cloud or equivalent).

Deep understanding of platform constraints, governor limits, bulkification, and the Salesforce security model (handling customer personal data responsibly).

Experience directing Salesforce Professional Services, systems integrators, or contractor teams, with a track record of successfully moving platform ownership in-house.

Experience leading technical direction and developing engineers (formal management experience not required).

Operational expertise in production monitoring, incident management, release governance, and CI/CD practices.

Daily hands-on use of AI coding assistants (e.g., GitHub Copilot, Claude, Cursor, or Agentforce for Developers) with the judgment to know when AI output requires strict human verification.

Clear written and verbal communication skills for technical teams, customer care operations, and business partners.

Strongly Preferred

Experience with digital engagement platforms: Messaging for In-App and Web, Experience Cloud support sites, and multilingual setups.

Proven experience integrating contact center platforms (CCaaS or telephony) directly with Service Cloud.

Experience with Copado or a comparable Salesforce DevOps tool, automated testing, and release/rollback management.

Track record of executing multi-region or multi-country customer service rollouts.

Experience mentoring and growing engineers from mid-level to senior.

Experience setting AI usage standards for a development team, establishing data-handling rules, and measuring AI's impact on delivery.

Nice to Have

Salesforce Certifications: Service Cloud Consultant, Platform Developer II, or Architect credentials.

Experience building or governing generative AI features on Salesforce, such as prompt templates, the Einstein Trust Layer, or Agentforce.

Background working in consumer products or direct-to-consumer retail customer service.

skills:

AI coding assistants,Apex,AI,AI usage,automated testing,large data,Change Data Capture,Claude,Cloud,Cloud support,Service Cloud,AI-generated code,code review,CI/CD,Copado,Cursor,data ownership,logging,data-handling,DevOps,enterprise integration,GitHub Copilot,integration design,middleware platforms,Oracle Integration,prompt templates,release management,REST APIs,routing,Salesforce,Salesforce Service Cloud,debugging,Integrations,integrating,written and verbal communication skills,Leadership,Collaboration,Architecture,architecture standards,contact center,case management,Salesforce development,consumer products,CRM,customer care,customer service,data models,complex data models,Data Protection,Digital Engagement,Enterprise architecture,geographies,AI Governance,governance,helpdesk,incident management,incident response,Innovation,mentor,coaching,mentoring,multilingual,operational excellence,Operational expertise,Order Management System,least-privilege access,production monitoring,Professional Services,quality management,retail customer service,root-cause analysis,security,safety,promotion,scalable architecture,security model,error handling,System Design,technical architecture,Team Building,management experience,technical direction,testing,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Salesforce
Customer service
Case management
Architecture regulations
Technical support
Data models
Collaboration
Troubleshooting
Quality assurance procedures
OMS
Leadership
Team building
Incident response
Root cause analysis
Debugging
Coaching
Data protection
API development
Oracle
CI/CD
GitHub
Communication skills
DevOps
Test automation

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