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Added 1 min ago
J
Principal Engineer, New Products
Jobgether
Remote, United States
- $180,000 to $200,000 USD / year
…business goals into scalable technical solutions, guide system design, and drive the delivery of critical initiatives. Working closely with Product, Engineering, Operations, and business…
Added 13 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Cleveland, OH
- $109,342 to $142,148 USD / year
Shares responsibility in ensuring that information security issues are managed effectively for engineering databases and building automation systems
Added 29 mins ago
Software Engineer, Data, AI & UX
Engelhart
Stamford, CT
This person will be an experienced and pragmatic full-stack engineer, who enjoys building scalable systems that solve real business problems. They will be comfortable operating in a…
Added 31 mins ago
Principal Software Quality Engineer
Jobgether
Remote, United States
…ensuring reliability, scalability, and resilience across complex systems. You will combine deep distributed systems expertise with advanced software testing, automation, and systems-level…
Added 33 mins ago
Senior ML Engineer - Ads ML Infrastructure
Apple
New York City, NY
The Machine Learning Platform team’s mission is to empower Ad Platforms teams to build and scale the innovative ML systems that deliver highly optimized advertising content to consumers.…
Added 42 mins ago
System Development Engineer, Keya
Amazon
Denver, CO
Later in the afternoon, you're writing code - maybe building a new CloudWatch alarm integration, extending an internal CLI tool, or implementing a feature on your team's roadmap. You wrap…
Added 42 mins ago
WS
Software Engineer III
WALMART SUPER CENTER
Denver, CO
- $126,901 to $198,000 USD / year
Added 54 mins ago
Senior Staff Tech Lead Manager, Ads Serving Infrastructure
Google
Mountain View, CA · New York, NY
7 years of experience building and developing large-scale infrastructure, distributed systems or networks, or experience with compute technologies, storage, or hardware architecture.
Added 57 mins ago
G
Process Engineer III
GBA
Broomfield, CO
- $90,000 to $120,000 USD / year
We're looking for a Process Engineer III to join our Life Sciences team in Lenexa, Kansas. In this role, you'll lead project-level process design efforts, collaborate with multidisciplinary…
Added 1 hour ago
UG
Principal Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
The Enterprise Finance Data Engineering team is seeking a Lead Data Engineer (Principal Data Engineering) to design, build, and manage the foundational data architectures that power…
Added 1 hour ago
Network Engineer - E2
Lockheed Martin
Grand Prairie, TX · Grand Prairie
Designs and plans network communications systems. Provides specifications and detailed schematics for network architecture. Provides specific detailed information for hardware and software…
Added 1 hour ago
A
Facilities Maintenance Engineer 2nd Shift (Carrier)
Aerotek
Indianapolis, IN
- $30 to $38 USD / hour
This role focuses on hands-on repair, maintenance, and operation of mechanical, electrical, plumbing, HVAC, and building systems within a large commercial manufacturing facility. You will…
Added 1 hour ago
Entry Level Building Automation Systems (BAS) Engineer - Summer 2027
Jacobs
Indianapolis, IN
Jacobs is seeking a motivated Entry Level BAS (Building Automation Systems) Engineering Professional to join our Life Sciences team in Conshohocken, PA. This role will involve the design,…
Added 1 hour ago
Systems Engineering Asc Mgr - L4
Lockheed Martin
Orlando, FL · Orlando
Lockheed Martin seeks an experienced Systems Engineer Associate Manager to lead and manage a team of software engineers and perform the role of Deputy Product Manager within the DT&E Team.…
Added 1 hour ago
Software Engineer Sr - E3
Lockheed Martin
Orlando, FL · Orlando
The ideal candidate is a motivated, adaptable engineer who enjoys solving complex technical problems, working collaboratively with cross‑functional teams, and managing multiple priorities…
Added 1 hour ago
Platform Engineer
RightEye
Remote, United States
As a Platform Engineer, you'll build and own the software that takes our ML models from research to production: the Theia SDK that runs real-time inference at the edge, the APIs and…
Added 1 hour ago
Staff Product Security Engineer, Cloud CISO
Google
Kirkland, WA · New York, NY · Seattle, WA · San Francisco, CA · Sunnyvale, CA
Design secure protocols and systems and develop security strategy for Google Cloud Platform products.
Added 1 hour ago
J
Senior IT Systems Engineer
Jobgether
Remote, United States
- $135,000 to $149,000 USD / year
We are looking for an experienced Senior IT Systems Engineer to design, implement, and maintain secure, scalable, and highly available IT infrastructure. In this role, you will take…
Added 1 hour ago
J
Senior II Site Reliability Engineer
Jobgether
Remote, United States
- $146,400 to $263,600 USD / year
Join a highly skilled, multinational engineering team responsible for building and maintaining the infrastructure and applications powering a large-scale cloud computing platform. In this…
Added 1 hour ago
J
AI Infrastructure / Product Engineer
Jobgether
Remote, United States
- $180,000 to $260,000 USD / year
…improve operational efficiency. As an AI Infrastructure / Product Engineer, you will bridge the gap between AI research and practical product development, turning experimental technologies…
Added 1 hour ago
Full Stack AI Engineer
Micron Technology, Inc.
Boise, ID
We are seeking an AI-Centric Full Stack Software Engineer to design, build, and support modern software solutions with a strong focus on AI-enabled applications and intelligent automation.…
Added 1 hour ago
Sr. Web & Mobile Developer & DevOps (REMOTE)
Koniag Government Services
Albuquerque, NM
Design, build, and maintain CI/CD pipelines using Azure DevOps to automate testing, building, and deployment across multiple environments.
Added 2 hours ago
Sr. Software Engineer II - Cloud - Policy Management (Hybrid)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is seeking a Senior Engineer II for our Policy Management team. As a key technical leader in our organization, you will help drive architectural decisions, technical excellence,…
Added 2 hours ago
Software Engineer II -SoM, Sensor Quality MatriX (Hybrid)
CrowdStrike, Inc.
Redmond, WA · Sunnyvale, CA
…it - is a high-stakes problem. We're looking for a Software Engineer to design and build the systems, metrics, and dashboards that give engineers and leadership one clear, trusted picture…
Added 2 hours ago
J
Senior Data Engineer, Data Analytics
Jobgether
Remote, United States
- $175,000 to $274,000 USD / year
We are seeking an experienced Senior Data Engineer to build and optimize the data infrastructure powering next-generation humanoid robotics and automation. In this role, you will transform…

Randstad USA

Salesforce Cloud Solutions Architect

Needham, MA, United States

$75 to $100 USD / hour · Contract

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Job details

Pay: $75 to $100 USD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 2, 2026

Original job description

job summary:

You will be the Technical Lead and Architect for Salesforce Service Cloud, driving the technical direction for our customer care agent experience, case management, and digital engagement across North America and EMEA. In this role, you will own the architecture that supports our global customer service operations, including Omni-Channel routing, email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

Your mission is to establish scalable architecture standards, lead multi-region rollouts through a configuration-driven model, and seamlessly integrate contact center telephony and external helpdesk tools. As we mature our platform, you will lead the transition of ownership from Salesforce Professional Services and contractor teams to an internal team that you will help build, hire, and mentor. You will balance standard Service Cloud features against custom builds, champion operational excellence, and pioneer responsible AI-assisted engineering practices for your team.

location: Needham, Massachusetts job type: Contract salary: $75 - 100 per hour work hours: 9am to 5pm education: Bachelors

responsibilities:

Architecture & System Design: Own the technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the overarching agent experience. Set architecture standards for data models, data ownership, sharing, security, and high case volumes within governor limits.

Digital Engagement & Global Expansion: Own digital engagement channels across NA and EMEA, including email-to-case, in-app/web messaging, and Experience Cloud support sites. Lead multi-region rollouts covering languages, queues, routing, and regional processes via a configuration-driven model.

Integrations & Cross-Functional Collaboration: Design and review integrations with contact center telephony, external ticketing/helpdesk tools, guided troubleshooting, quality management, and warranty services. Partner with the Order Management System (OMS) Technical Lead to define order/warranty data contracts, determine how status changes reach customer care, and coordinate shared codebase releases.

Leadership & Team Building: Define roles, hire Service Cloud engineers, and grow the team through code review, pairing, and design guidance. Direct partner delivery, own architecture approvals, review SI/contractor work, and plan the handover to in-house engineers.

Operational Excellence: Run production monitoring and alerting across channels and integrations. Champion source-driven release management with promotion and rollback, structured logging, incident response, and root-cause analysis when care channels break.

AI Governance & Innovation: Lead AI-assisted engineering workflows (designing, coding, testing, debugging) using AI as a coaching tool rather than a substitute for understanding. Enforce strict AI governance: use only approved tools, ensure no customer/confidential data is in prompts, and apply rigorous security reviews to AI-generated code.

Data Protection & Security: Ensure the secure handling of personal data across cases, messaging, and support sites with least-privilege access. Work closely with the Agentforce team on prompt safety, testing, and seamless handoffs between AI and human agents.

qualifications:

10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

Extensive experience operating as a Senior or Lead Engineer on Salesforce Service Cloud, building at scale with Apex, Lightning Web Components (LWC), and Flow.

Deep Service Cloud domain knowledge: case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and the Service Console.

Enterprise architecture experience designing Salesforce solutions across multiple business units or geographies, specializing in complex data models, sharing architectures, and large data volumes.

Strong integration design skills: REST APIs, asynchronous processing (Queueable, Batch, scheduled jobs, Platform Events, Change Data Capture), error handling, retries, and reconciliation.

Experience with enterprise integration and middleware platforms (e.g., Oracle Integration Cloud or equivalent).

Deep understanding of platform constraints, governor limits, bulkification, and the Salesforce security model (handling customer personal data responsibly).

Experience directing Salesforce Professional Services, systems integrators, or contractor teams, with a track record of successfully moving platform ownership in-house.

Experience leading technical direction and developing engineers (formal management experience not required).

Operational expertise in production monitoring, incident management, release governance, and CI/CD practices.

Daily hands-on use of AI coding assistants (e.g., GitHub Copilot, Claude, Cursor, or Agentforce for Developers) with the judgment to know when AI output requires strict human verification.

Clear written and verbal communication skills for technical teams, customer care operations, and business partners.

Strongly Preferred

Experience with digital engagement platforms: Messaging for In-App and Web, Experience Cloud support sites, and multilingual setups.

Proven experience integrating contact center platforms (CCaaS or telephony) directly with Service Cloud.

Experience with Copado or a comparable Salesforce DevOps tool, automated testing, and release/rollback management.

Track record of executing multi-region or multi-country customer service rollouts.

Experience mentoring and growing engineers from mid-level to senior.

Experience setting AI usage standards for a development team, establishing data-handling rules, and measuring AI's impact on delivery.

Nice to Have

Salesforce Certifications: Service Cloud Consultant, Platform Developer II, or Architect credentials.

Experience building or governing generative AI features on Salesforce, such as prompt templates, the Einstein Trust Layer, or Agentforce.

Background working in consumer products or direct-to-consumer retail customer service.

skills:

AI coding assistants,Apex,AI,AI usage,automated testing,large data,Change Data Capture,Claude,Cloud,Cloud support,Service Cloud,AI-generated code,code review,CI/CD,Copado,Cursor,data ownership,logging,data-handling,DevOps,enterprise integration,GitHub Copilot,integration design,middleware platforms,Oracle Integration,prompt templates,release management,REST APIs,routing,Salesforce,Salesforce Service Cloud,debugging,Integrations,integrating,written and verbal communication skills,Leadership,Collaboration,Architecture,architecture standards,contact center,case management,Salesforce development,consumer products,CRM,customer care,customer service,data models,complex data models,Data Protection,Digital Engagement,Enterprise architecture,geographies,AI Governance,governance,helpdesk,incident management,incident response,Innovation,mentor,coaching,mentoring,multilingual,operational excellence,Operational expertise,Order Management System,least-privilege access,production monitoring,Professional Services,quality management,retail customer service,root-cause analysis,security,safety,promotion,scalable architecture,security model,error handling,System Design,technical architecture,Team Building,management experience,technical direction,testing,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Salesforce
Customer service
Case management
Architecture regulations
Technical support
Data models
Collaboration
Troubleshooting
Quality assurance procedures
OMS
Leadership
Team building
Incident response
Root cause analysis
Debugging
Coaching
Data protection
API development
Oracle
CI/CD
GitHub
Communication skills
DevOps
Test automation

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