Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Sr Software Engineer
Brooks Automation US LLC
Fremont, CA
…existing software/software systems. Duties include designing application, writing code, completing programming, developing and executing testing and debugging routines, and documenting work…
Added 2 mins ago
Senior Software Engineer - Operational Improvement
WGU Academy
Salt Lake City, UT
The Senior Software Engineer is responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. They communicate…
Added 2 mins ago
Lead Mechatronics Engineer
Infravision
Buda, TX
Infravision is seeking an experienced Lead Mechatronics Engineer to lead the design, development, and integration of complex electromechanical payloads for our proprietary heavy-lift…
Added 5 mins ago
Software Engineer - Forensics
Everpure
Santa Clara, CA
…deployments for top-tier hyperscale partners. As a Senior Software Engineer on the Hyperscale Product Escalations team (known internally as a Forensics Engineer), you will serve as the…
Added 5 mins ago
Manufacturing Engineer Night Shift
Webasto
40511 2200 Innovation Dr, KY
Evaluate and improve production systems, facility layouts, automation solutions, equipment integration, and manufacturing technologies
Added 5 mins ago
Manufacturing Engineer Day Shift
Webasto
40511 2200 Innovation Dr, KY
Evaluate and improve production systems, facility layouts, automation solutions, equipment integration, and manufacturing technologies
Added 6 mins ago
Automation Engineer
Nicolet National Bank
Technology Center, WI
…integrations, workflow automation, RPA, data pipelines, or native application capabilities. The Automation Engineer applies sound engineering practices to translate validated requirements…
Added 7 mins ago
AI and Data Science Product Manager
Merck
West Point, PA · Cambridge, MA · Rahway, NJ
We are seeking an experienced Data Scientist, AI/ML Engineer, or AI Product Manager with a passion for Product Management to join our AI capability engineering team. This role is ideal for…
Added 7 mins ago
Senior Software Engineer
Emergent Software
Remote, United States
…managing ongoing ownership. They are seeking a Senior Software Engineer to design, build, and evolve customer-facing features, services, and systems that power this experience. In this…
Added 7 mins ago
J
Sr. QA/Test Automation Engineer
Jobot
Gaithersburg, MD
- $140,000 to $175,000 USD / year
…innovative solutions across cloud strategy, cybersecurity, systems integration, data engineering, machine learning, AI, disaster recovery, and enterprise infrastructure…
Added 7 mins ago
J
Software Engineer (JAVA)
Jobot
Gaithersburg, MD
- $140,000 to $175,000 USD / year
…innovative solutions across cloud strategy, cybersecurity, systems integration, data engineering, machine learning, AI, disaster recovery, and enterprise infrastructure…
Added 8 mins ago
Opto-Mechanical Engineer IV (E4)
Applied Materials, Inc
Santa Clara, CA
As a Mechanical Engineer, you’ll leverage your strong foundation in physics, mathematics, and materials science to process and resolve mechanical problems, design and implement custom…
Added 8 mins ago
AI Solutions Engineer Lead Senior
Elevance Health
Atlanta, GA
The AI Solutions Engineer Lead Senior(Engineer Lead Senior) is responsible for leading the end to end application system development and maintenance on large complex enterprise wide…
Added 8 mins ago
Implementations - Advisor I
Fiserv Solutions LLC
King of Prussia, PA
…With a focus on ensuring customer success, the Implementation Engineer’s primary role is to provide technical consulting to clients and serve as a subject matter expert on the Finxact Core…
Added 9 mins ago
SO
Senior Delivery Engineer (Technical Lead) Remote From Anywhere In CO
State of Colorado
CO
- $115,000 to $135,000 USD / year
IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review…
Added 10 mins ago
Automation QA
Insight Global
Robbinsville, NJ
The Automation QA Engineer will design, develop, maintain, and execute automated test scripts; perform functional, integration, regression, and performance testing; validate application…
Added 10 mins ago
A
Systems Triage Engineer
Actalent
Dallas, TX
- $50 to $65 USD / hour
DescriptionThe System Triage Contractor Engineer is responsible to evaluate performance data and test results collected from on road testing, simulation testing, creating value add analysis…
Added 10 mins ago
Machine Design Engineer
Actalent
Savannah, GA
Job Title: Mechanical Design Engineer Automated MachineryJob DescriptionThis role focuses on the end-to-end mechanical design and development of custom automated equipment and machinery.…
Added 10 mins ago
O
Lead Principal Application Software Engineer- Forward Deployed Engineer
Oracle
Trenton, NJ
- $104,600 to $264,100 USD / year
Oracle Customer Success Services (CSS) is seeking a Senior Principal Forward Deployed Engineer to lead the delivery of strategic AI and data transformation programs for Oracle's largest…
Added 10 mins ago
A
Mechanical Design Engineer
Actalent
Carol Stream, IL
- $33.65 to $38.46 USD / hour
The purpose of the Mechanical Engineer position is to design, develop, and ensure the compliance of ASME/ANSI conditions are met within custom fabrications. This work primarily will be…
Added 10 mins ago
A
Controls Engineer
Actalent
Kansas City, MO
- $40 to $45 USD / hour
Job Title: Controls EngineerJob DescriptionThe Controls Engineer designs, programs, and commissions industrial automation control systems from concept through start-up. This role combines…
Added 11 mins ago
Mulesoft Developer
Steampunk
McLean, VA
As a Mulesoft Developer, you will work with our growing DevSecOps practice developing APIs and integration capabilities using the Mulesoft platform to connect data, services, and systems to…
Added 11 mins ago
Senior MuleSoft Developer
Steampunk
Remote, United States
As a Senior Mulesoft Developer, you will work with our growing DevSecOps practice developing APIs and integration capabilities using the Mulesoft platform to connect data, services, and…
Added 11 mins ago
IG
Software Engineering Technical Lead
Insight Global
Austin, TX
- From $68 USD / hour
Strong relational database experience, particularly PostgreSQL, including schema design, query optimization, migrations, and backend application integration.
Added 11 mins ago
Azure DevOps Engineer
Libra Solutions
Remote, United States
Libra Solutions is seeking an Azure DevOps Engineer to build, automate, and operate the delivery pipelines and cloud platform behind our products. You will own our Azure DevOps (ADO)…

Randstad USA

Salesforce Cloud Solutions Architect

Needham, MA, United States

$75 to $100 USD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $75 to $100 USD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 2, 2026

Original job description

job summary:

You will be the Technical Lead and Architect for Salesforce Service Cloud, driving the technical direction for our customer care agent experience, case management, and digital engagement across North America and EMEA. In this role, you will own the architecture that supports our global customer service operations, including Omni-Channel routing, email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

Your mission is to establish scalable architecture standards, lead multi-region rollouts through a configuration-driven model, and seamlessly integrate contact center telephony and external helpdesk tools. As we mature our platform, you will lead the transition of ownership from Salesforce Professional Services and contractor teams to an internal team that you will help build, hire, and mentor. You will balance standard Service Cloud features against custom builds, champion operational excellence, and pioneer responsible AI-assisted engineering practices for your team.

location: Needham, Massachusetts job type: Contract salary: $75 - 100 per hour work hours: 9am to 5pm education: Bachelors

responsibilities:

Architecture & System Design: Own the technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the overarching agent experience. Set architecture standards for data models, data ownership, sharing, security, and high case volumes within governor limits.

Digital Engagement & Global Expansion: Own digital engagement channels across NA and EMEA, including email-to-case, in-app/web messaging, and Experience Cloud support sites. Lead multi-region rollouts covering languages, queues, routing, and regional processes via a configuration-driven model.

Integrations & Cross-Functional Collaboration: Design and review integrations with contact center telephony, external ticketing/helpdesk tools, guided troubleshooting, quality management, and warranty services. Partner with the Order Management System (OMS) Technical Lead to define order/warranty data contracts, determine how status changes reach customer care, and coordinate shared codebase releases.

Leadership & Team Building: Define roles, hire Service Cloud engineers, and grow the team through code review, pairing, and design guidance. Direct partner delivery, own architecture approvals, review SI/contractor work, and plan the handover to in-house engineers.

Operational Excellence: Run production monitoring and alerting across channels and integrations. Champion source-driven release management with promotion and rollback, structured logging, incident response, and root-cause analysis when care channels break.

AI Governance & Innovation: Lead AI-assisted engineering workflows (designing, coding, testing, debugging) using AI as a coaching tool rather than a substitute for understanding. Enforce strict AI governance: use only approved tools, ensure no customer/confidential data is in prompts, and apply rigorous security reviews to AI-generated code.

Data Protection & Security: Ensure the secure handling of personal data across cases, messaging, and support sites with least-privilege access. Work closely with the Agentforce team on prompt safety, testing, and seamless handoffs between AI and human agents.

qualifications:

10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

Extensive experience operating as a Senior or Lead Engineer on Salesforce Service Cloud, building at scale with Apex, Lightning Web Components (LWC), and Flow.

Deep Service Cloud domain knowledge: case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and the Service Console.

Enterprise architecture experience designing Salesforce solutions across multiple business units or geographies, specializing in complex data models, sharing architectures, and large data volumes.

Strong integration design skills: REST APIs, asynchronous processing (Queueable, Batch, scheduled jobs, Platform Events, Change Data Capture), error handling, retries, and reconciliation.

Experience with enterprise integration and middleware platforms (e.g., Oracle Integration Cloud or equivalent).

Deep understanding of platform constraints, governor limits, bulkification, and the Salesforce security model (handling customer personal data responsibly).

Experience directing Salesforce Professional Services, systems integrators, or contractor teams, with a track record of successfully moving platform ownership in-house.

Experience leading technical direction and developing engineers (formal management experience not required).

Operational expertise in production monitoring, incident management, release governance, and CI/CD practices.

Daily hands-on use of AI coding assistants (e.g., GitHub Copilot, Claude, Cursor, or Agentforce for Developers) with the judgment to know when AI output requires strict human verification.

Clear written and verbal communication skills for technical teams, customer care operations, and business partners.

Strongly Preferred

Experience with digital engagement platforms: Messaging for In-App and Web, Experience Cloud support sites, and multilingual setups.

Proven experience integrating contact center platforms (CCaaS or telephony) directly with Service Cloud.

Experience with Copado or a comparable Salesforce DevOps tool, automated testing, and release/rollback management.

Track record of executing multi-region or multi-country customer service rollouts.

Experience mentoring and growing engineers from mid-level to senior.

Experience setting AI usage standards for a development team, establishing data-handling rules, and measuring AI's impact on delivery.

Nice to Have

Salesforce Certifications: Service Cloud Consultant, Platform Developer II, or Architect credentials.

Experience building or governing generative AI features on Salesforce, such as prompt templates, the Einstein Trust Layer, or Agentforce.

Background working in consumer products or direct-to-consumer retail customer service.

skills:

AI coding assistants,Apex,AI,AI usage,automated testing,large data,Change Data Capture,Claude,Cloud,Cloud support,Service Cloud,AI-generated code,code review,CI/CD,Copado,Cursor,data ownership,logging,data-handling,DevOps,enterprise integration,GitHub Copilot,integration design,middleware platforms,Oracle Integration,prompt templates,release management,REST APIs,routing,Salesforce,Salesforce Service Cloud,debugging,Integrations,integrating,written and verbal communication skills,Leadership,Collaboration,Architecture,architecture standards,contact center,case management,Salesforce development,consumer products,CRM,customer care,customer service,data models,complex data models,Data Protection,Digital Engagement,Enterprise architecture,geographies,AI Governance,governance,helpdesk,incident management,incident response,Innovation,mentor,coaching,mentoring,multilingual,operational excellence,Operational expertise,Order Management System,least-privilege access,production monitoring,Professional Services,quality management,retail customer service,root-cause analysis,security,safety,promotion,scalable architecture,security model,error handling,System Design,technical architecture,Team Building,management experience,technical direction,testing,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Apply About employer

More about this job

Skills

Salesforce
Customer service
Case management
Architecture regulations
Technical support
Data models
Collaboration
Troubleshooting
Quality assurance procedures
OMS
Leadership
Team building
Incident response
Root cause analysis
Debugging
Coaching
Data protection
API development
Oracle
CI/CD
GitHub
Communication skills
DevOps
Test automation

Report this job