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Added 43 mins ago
O
Solutions and Lakehouse Architect
OpenDataJobs
Remote, United States
- $120,000 to $140,000 USD / year
Familiarity with artificial intelligence (AI)-assisted developer tooling
Added 44 mins ago
Head of AI Engineering (Architecture & Agents)
GoOpti B.V.
Remote, United States
1. Architect the agent platform - how agents are orchestrated, how they reach our internal systems and data, how they handle context and memory, how we monitor them and where a person stays…
Added 44 mins ago
AI Factory Network Architect
Runware
Remote, United States
As AI Factory Network Architect, you will own the network architecture of Runware's AI supercomputer, from the NVLink domain inside a server to the optical links between pods on two…
Added 44 mins ago
Network Architect
Runware
Remote, United States
As Network Architect, you'll own the design, build, and operation of the network that moves every inference request through Runware: the GPU cluster fabric inside our data centers, the…
Added 45 mins ago
Principal Consultant - Databricks
OZ Digital LLC
Remote, United States
Design Enterprise Lakehouse Platforms: Architect secure and scalable solutions spanning ingestion, storage, transformation, orchestration, analytics, data sharing, and AI/ML enablement.
Added 55 mins ago
T
Solution Architect_ GRC
TEKsystems
Hanover, MD
- $125,000 to $190,000 USD / year
The Solution Architect position is a leadership position in the organization that is responsible for managing multiple sales opportunities and account teams/programs. The Solution Architect…
Added 2 hours ago
Cybersecurity Architect, Post-Quantum Cryptography (PQC)
Citigroup
Jacksonville, FL
The Cybersecurity Architect, PQC will report into the Senior Cryptography Expert as part of CISOs Cryptographic Security Center of Excellence. The person in this position will be supporting…
Added 2 hours ago
ServiceNow Developer SME
GD Information Technology, Inc.
Remote, United States
Transform technology into opportunity as a ServiceNow Developer SME at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 2 hours ago
Power Platforms Developer
Deloitte US
Rosslyn, VA
Added 2 hours ago
Enterprise Technology Solution Architect
Deloitte US
Dallas, TX · Jacksonville, FL
…environment? As an experienced Enterprise Technology Solution Architect, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive…
Added 2 hours ago
Cloud Infrastructure Architect
Deloitte US
Atlanta, GA
As a Lead Business Transformation Architect on the Digital Foundry, Operate, & Innovation team, you will be responsible for:
Added 4 hours ago
RM
Government Funding & Business Development Manager
Residents Medical
West Los Angeles, CA
- $85,000 to $100,000 USD / year
Architect compelling, high-win-rate proposals by translating complex technical solutions including AI-powered platforms and GME programs into persuasive narratives.
Added 4 hours ago
AI Automation Engineer (Quality) NC Hybrid
Cisco Systems, Inc.
RTP, NC
Automated Regression & E2E Testing: Architect, build, and maintain comprehensive automated regression and end-to-end test suites for the entire Circuit platform using Playwright…
Added 4 hours ago
Mixed Signal & Timing Sourcing Commodity Manager
Cisco Systems, Inc.
San Jose, CA
In this role, you will be the architect of our Commodity Strategy, ensuring that Cisco stays ahead of the curve. You will be the primary engine behind investigating and sourcing…
Added 4 hours ago
Lead Performance & AI Tools Engineer, Hybrid
Cisco Systems, Inc.
Milpitas, CA
Architect and deploy AI-assisted developer tools: Build intelligent agents for automated PR analysis, CI failure diagnosis, and engineering knowledge retrieval to drastically reduce…
Added 5 hours ago
AI Business Architect (Hybrid)
Cisco Systems, Inc.
San Jose, CA · RTP, NC
As an AI Business Architect in COEC, you will shape how AI transforms Cisco's Commerce Operations by translating business needs into clear, actionable AI solution designs. You will lead the…
Added 5 hours ago
VC
Creative Director, Creative Marketing & Design Innovation
Verizon Corp Rsrcs Group LLC
NY
- $125,500 to $219,000 USD / year
Architect AI & Computational Workflows: Build node-based, computational creative systems, generative pipelines, and modular toolchains. Act as the "director of models" - deciding which…
Added 5 hours ago
Solutions Architect
SAIC
Remote, United States
SAIC is seeking a Solutions Architect to serve as a technical cornerstone of SAIC's tech stack, translating complex requirements into compelling technical solutions in support of the VA…
Added 5 hours ago
IG
Principal Engineer, Populus.ai and Elevate Platform
IPS Group Inc.
Remote, United States
- $125,000 to $160,000 USD / year
…Populus.ai and Elevate, combining two roles in one: the platform's architect and its lead hands-on developer. You will set the…
Added 5 hours ago
Architect for Commercial Buildings 7-12 yrs experience
Hickok Cole
Washington, DC
We are seeking an Architect with 7-12 years of experience in commercial building and interior design who is ready to take a meaningful role in shaping projects, building client…
Added 5 hours ago
ET
Senior Proposal Solution Architect
Emerging Tech, LLC
Washington, DC, DC
- $160,000 to $185,000 USD / year
We are seeking an experienced Senior Proposal Solution Architect to lead technical solution development across Emerging Tech's federal opportunities and pursuits. This is a hybrid position…
Added 5 hours ago
Genesys Platform Manager
CCS
Remote, United States
Designs, builds, and deploys Architect flows, routing, IVRs, voice bots, and integrations (Data Actions, APIs)
Added 5 hours ago
AI Enterprise Architect (Hybrid)
Securian Financial Group
Saint Paul, MN
The AI Enterprise Architect is a senior technical leader within Securian Financial’s Artificial Intelligence Center of Excellence (AI CoE), responsible for shaping enterprise AI…
Added 5 hours ago
Knowledge Architect
Pillsbury Winthrop Shaw Pittman LLP
Washington, DC · NY
The Knowledge Architect is responsible for the technical architecture, engineering, and ongoing operation of Pillsbury’s legal knowledge layer, including the Enterprise Knowledge Platform…
Added 6 hours ago
Senior Engineer Data Enablement & Management (Redshift/Databricks)
Stateside
Adelphi, MD

Randstad USA

Salesforce Cloud Solutions Architect

Needham, MA, United States

$75 to $100 USD / hour · Contract

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Job details

Pay: $75 to $100 USD / hour
Job type: Contract
Apply by: Dec 2, 2026
Experience: 10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.
Posting language: English
Posted: Nov 2, 2026

Original job description

job summary:

You will be the Technical Lead and Architect for Salesforce Service Cloud, driving the technical direction for our customer care agent experience, case management, and digital engagement across North America and EMEA. In this role, you will own the architecture that supports our global customer service operations, including Omni-Channel routing, email-to-case, in-app and web messaging, and Experience Cloud self-service support sites.

Your mission is to establish scalable architecture standards, lead multi-region rollouts through a configuration-driven model, and seamlessly integrate contact center telephony and external helpdesk tools. As we mature our platform, you will lead the transition of ownership from Salesforce Professional Services and contractor teams to an internal team that you will help build, hire, and mentor. You will balance standard Service Cloud features against custom builds, champion operational excellence, and pioneer responsible AI-assisted engineering practices for your team.

location: Needham, Massachusetts job type: Contract salary: $75 - 100 per hour work hours: 9am to 5pm education: Bachelors

responsibilities:

Architecture & System Design: Own the technical direction for Service Cloud, including case management and lifecycle, routing and Omni-Channel, entitlements and milestones, escalations, knowledge, and the overarching agent experience. Set architecture standards for data models, data ownership, sharing, security, and high case volumes within governor limits.

Digital Engagement & Global Expansion: Own digital engagement channels across NA and EMEA, including email-to-case, in-app/web messaging, and Experience Cloud support sites. Lead multi-region rollouts covering languages, queues, routing, and regional processes via a configuration-driven model.

Integrations & Cross-Functional Collaboration: Design and review integrations with contact center telephony, external ticketing/helpdesk tools, guided troubleshooting, quality management, and warranty services. Partner with the Order Management System (OMS) Technical Lead to define order/warranty data contracts, determine how status changes reach customer care, and coordinate shared codebase releases.

Leadership & Team Building: Define roles, hire Service Cloud engineers, and grow the team through code review, pairing, and design guidance. Direct partner delivery, own architecture approvals, review SI/contractor work, and plan the handover to in-house engineers.

Operational Excellence: Run production monitoring and alerting across channels and integrations. Champion source-driven release management with promotion and rollback, structured logging, incident response, and root-cause analysis when care channels break.

AI Governance & Innovation: Lead AI-assisted engineering workflows (designing, coding, testing, debugging) using AI as a coaching tool rather than a substitute for understanding. Enforce strict AI governance: use only approved tools, ensure no customer/confidential data is in prompts, and apply rigorous security reviews to AI-generated code.

Data Protection & Security: Ensure the secure handling of personal data across cases, messaging, and support sites with least-privilege access. Work closely with the Agentforce team on prompt safety, testing, and seamless handoffs between AI and human agents.

qualifications:

10+ years of experience in Salesforce development, technical architecture, or enterprise CRM implementations.

Extensive experience operating as a Senior or Lead Engineer on Salesforce Service Cloud, building at scale with Apex, Lightning Web Components (LWC), and Flow.

Deep Service Cloud domain knowledge: case management, Omni-Channel routing, entitlements and milestones, email-to-case, knowledge, and the Service Console.

Enterprise architecture experience designing Salesforce solutions across multiple business units or geographies, specializing in complex data models, sharing architectures, and large data volumes.

Strong integration design skills: REST APIs, asynchronous processing (Queueable, Batch, scheduled jobs, Platform Events, Change Data Capture), error handling, retries, and reconciliation.

Experience with enterprise integration and middleware platforms (e.g., Oracle Integration Cloud or equivalent).

Deep understanding of platform constraints, governor limits, bulkification, and the Salesforce security model (handling customer personal data responsibly).

Experience directing Salesforce Professional Services, systems integrators, or contractor teams, with a track record of successfully moving platform ownership in-house.

Experience leading technical direction and developing engineers (formal management experience not required).

Operational expertise in production monitoring, incident management, release governance, and CI/CD practices.

Daily hands-on use of AI coding assistants (e.g., GitHub Copilot, Claude, Cursor, or Agentforce for Developers) with the judgment to know when AI output requires strict human verification.

Clear written and verbal communication skills for technical teams, customer care operations, and business partners.

Strongly Preferred

Experience with digital engagement platforms: Messaging for In-App and Web, Experience Cloud support sites, and multilingual setups.

Proven experience integrating contact center platforms (CCaaS or telephony) directly with Service Cloud.

Experience with Copado or a comparable Salesforce DevOps tool, automated testing, and release/rollback management.

Track record of executing multi-region or multi-country customer service rollouts.

Experience mentoring and growing engineers from mid-level to senior.

Experience setting AI usage standards for a development team, establishing data-handling rules, and measuring AI's impact on delivery.

Nice to Have

Salesforce Certifications: Service Cloud Consultant, Platform Developer II, or Architect credentials.

Experience building or governing generative AI features on Salesforce, such as prompt templates, the Einstein Trust Layer, or Agentforce.

Background working in consumer products or direct-to-consumer retail customer service.

skills:

AI coding assistants,Apex,AI,AI usage,automated testing,large data,Change Data Capture,Claude,Cloud,Cloud support,Service Cloud,AI-generated code,code review,CI/CD,Copado,Cursor,data ownership,logging,data-handling,DevOps,enterprise integration,GitHub Copilot,integration design,middleware platforms,Oracle Integration,prompt templates,release management,REST APIs,routing,Salesforce,Salesforce Service Cloud,debugging,Integrations,integrating,written and verbal communication skills,Leadership,Collaboration,Architecture,architecture standards,contact center,case management,Salesforce development,consumer products,CRM,customer care,customer service,data models,complex data models,Data Protection,Digital Engagement,Enterprise architecture,geographies,AI Governance,governance,helpdesk,incident management,incident response,Innovation,mentor,coaching,mentoring,multilingual,operational excellence,Operational expertise,Order Management System,least-privilege access,production monitoring,Professional Services,quality management,retail customer service,root-cause analysis,security,safety,promotion,scalable architecture,security model,error handling,System Design,technical architecture,Team Building,management experience,technical direction,testing,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Skills

Salesforce
Customer service
Case management
Architecture regulations
Technical support
Data models
Collaboration
Troubleshooting
Quality assurance procedures
OMS
Leadership
Team building
Incident response
Root cause analysis
Debugging
Coaching
Data protection
API development
Oracle
CI/CD
GitHub
Communication skills
DevOps
Test automation

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