Representative I - Pharmacy Advisor

Are you an empathetic, customer-focused communicator looking to make a meaningful impact on patients' daily lives from the comfort of your own home? We are seeking dedicated Pharmacy Support Representatives to join an innovative healthcare team! Save time and money by ditching the daily commute and working comfortably from your dedicated home office.

In this vital role, you will be an essential resource for members managing chronic conditions, helping them navigate and refill their critical maintenance medications. Working an 8-hour shift Monday through Friday within an 8:00 AM to 8:00 PM CST operating window (with standard training hours from 8:00 AM to 4:30 PM CST), you will place outbound calls to eligible patients and answer incoming inquiries. You will educate members on medication ordering and cost-saving opportunities, assist with routine prescription refill coordination, and warm-transfer clinical inquiries directly to licensed consulting pharmacists. Additionally, you will coordinate with internal fulfillment centers to ensure uninterrupted patient care. If you bring at least one year of customer service or call center experience, strong computer literacy, and an empathetic communication style, this opportunity provides an excellent platform to advance your healthcare support career.

salary: $18.54 - $18.55 per hour shift: First work hours: 8 AM - 4:30 PM education: High School

Responsibilities

Position Summary:

Conduct member outreach, coordinate prescription refills, provide medication program education, and transfer clinical inquiries to pharmacists.

Key Responsibilities:

• Make outbound outreach calls and handle inbound inquiries regarding maintenance medications.
• Guide members through medication refill requests and cost-saving alternatives.
• Identify clinical questions and facilitate seamless transfers to consulting pharmacists.
• Document call outcomes and maintain accurate records within specialized tracking software.
• Collaborate with internal mail order pharmacies and care teams to support member access.

Requirements:

• High School Diploma or GED equivalent required (No Pharmacy Tech license required).
• 1+ years of experience in high-volume customer service or call center environments.
• Basic familiarity with healthcare, pharmacy benefits, or medical terminology preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data entry accuracy.
• Dedicated, distraction-free home workspace with hardwired high-speed internet (50 Mbps down / 5 Mbps up).

Skills

• Call Center Support
• Patient Support
• Follow-up
• Active Listening

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.