Patient Services Spec 2

In this consultative outreach and front-office role, you will be the welcoming voice and vital first point of contact for prospective patients taking their first steps toward health transformation. You will actively engage warm marketing inquiries, educate patients on specialized surgical options, navigate hesitations with empathy, and confidently secure consultation bookings. If you thrive in a goal-driven, high-energy healthcare environment where your persuasive communication and genuine warmth directly change lives, this is the opportunity for you.. Key Responsibilities: Conduct outbound calls to prospective patients and marketing leads to educate them on surgical procedures and book consultations. Guide prospective patients from initial inquiry through their first appointment, addressing questions and overcoming hesitations. Facilitate front-desk operations including patient check-in/out, scheduling follow-ups, and updating demographics. Verify medical insurance benefits, explain financial options, collect patient payments, and reconcile daily batches. Qualifications: bilingual fluency in English and Spanish (required). Healthcare front-office, patient scheduling, or registration experience. Familiarity with insurance verification and medical billing basics. Goal-oriented mindset with comfort in outbound call volume and appointment conversion metrics. Excellent phone presence, active listening, and objection-handling abilities. Experience with Epic or medical CRM software is a plus.

salary: $19.99 - $20 per hour shift: First work hours: 10 AM - 7 PM education: No Degree Required

Responsibilities

Conduct outbound calls to prospective patients and marketing leads to educate them on surgical procedures and book consultations. Guide prospective patients from initial inquiry through their first appointment, addressing questions and overcoming hesitations. Facilitate front-desk operations including patient check-in/out, scheduling follow-ups, and updating demographics. Verify medical insurance benefits, explain financial options, collect patient payments, and reconcile daily batches.

Skills

• Healthcare front-office
• Patient Scheduling
• registration experience

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.