National Accounts Representative

Role: National Accounts Representative

Location: Richardson, TX

Position Type: Full-time, Non-Exempt

Department: Operations

Are you an organized, detail-oriented professional with effective communication skills and a passion for customer service? We are hiring a National Accounts Representative to join our fast-paced Operations team in Richardson, TX!

About the Role As a National Accounts Representative, you will act as the primary liaison between key clients and affiliate subcontractors. You will oversee customer relationships, coordinate work order dispatching, track client inspections, and manage billing workflows to ensure seamless operations.

Key Responsibilities

• Customer & Vendor Support: Build positive relationships with client contacts and subcontractors. Communicate scope of work, handle daily inquiries, and provide consistent follow-up via phone and email.
• Work Order & Dispatch Management: Receive and dispatch service work orders according to client expectations. Maintain accurate status notes in database systems, tracking schedule, completion, and close dates.
• Inspection Tracking: Request inspection purchase orders (POs), dispatch inspection work to affiliates, perform weekly status checks, and handle proposals for additional repairs.
• Billing & Pricing Oversight: Review exception and mark-up queues daily. Apply accurate pricing based on Not to Exceed (NTE) limits, review documentation for accuracy before invoicing, and resolve vendor invoice discrepancies.

Qualifications

• Education & Experience: Associate’s degree (or equivalent) OR 6–12 months of related experience/training (or equivalent combination).
• Software Skills: Proficiency with database software (e.g., Microsoft Dynamics Great Plains), MS Office (Word, Excel, Outlook), and web browsers.
• Communication & Problem Solving: Excellent written and verbal communication abilities. Sharp problem-solving skills with the ability to interpret technical instructions and business processes.
• Physical Demands: Ability to sit, type, handle paperwork, speak/listen regularly, and occasionally lift up to 25 lbs.

Why Join Us? We offer a collaborative work environment with opportunities to grow your account management and operations career. Occasional overtime may be required.

salary: $18 - $20 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

Job Responsibilities Summary

• Customer & Vendor Support: Serve as the primary contact for assigned clients and subcontractors, maintaining professional relationships via phone and email while handling inquiries and daily follow-ups.
• Work Order & Dispatch Management: Receive, process, and dispatch work orders according to client expectations; track status updates in database systems and ensure timely, accurate completion.
• Inspection Tracking: Manage client purchase orders, schedule affiliate inspections, perform weekly completion tracking, and ensure post-inspection reports and proposals are promptly submitted.
• Billing & Pricing Oversight: Review exception and mark-up queues daily, apply proper pricing within Not to Exceed (NTE) limits, verify paperwork accuracy, and resolve subcontractor invoice disputes.

Skills

• Account Management
• Follow-up
• Telephone Etiquette
• Basic Computer Skills
• Basic Software Skills
• Active Listening
• Empathy
• ERP
• CRM
• Call Center Support
• Customer Service
• Typing Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.