Medicare Customer Service Representative

We are seeking a compassionate and customer-focused Medicare Customer Service Representative for a contract assigment. In this role, you will act as a dedicated point of contact for Medicare members, guiding them through their plan options, addressing benefit inquiries, and delivering white-glove service with every interaction. If you are passionate about helping others and have experience in healthcare or customer service, we encourage you to apply.

salary: $19.99 - $20 per hour shift: First work hours: 8 AM - 8 PM education: High School

Responsibilities

• Must reside in these states to qualify for the position: MA, RI, CT, SC, LA, TX, VA, OK, AZ, FL, NC, or GA
• Serve as a primary resource for Medicare beneficiaries by answering questions related to plans, benefits, claims, eligibility, and coverage.
• Educate members on how to use their Medicare plans effectively and navigate the healthcare system.
• Provide high-touch, personalized support in a professional and empathetic manner.
• Assist members with resolving issues, escalating concerns when necessary, and ensuring timely follow-up.
• Maintain accurate documentation of all member interactions in the system.
• Collaborate with internal departments to ensure seamless support and member satisfaction.

The essential functions of this role include:

• working weekends

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Basic Computer Skills
• Customer Service
• Patient Support
• Client Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.