IT Service Desk Analyst

job summary:

Title: IT Service Desk Analyst

Duration: No end date w2 Contract

Location: 8000 Interstate 10 San Antonio, Texas 78230 (Weekdays on-site, weekends remote)

Shift: Either Tues-Saturday 8 hour shifts or Wed - Sat 10 hour shifts. Shift starts at 9 am central

We are seeking an IT Support Specialist who combines strong technical troubleshooting with the ability to translate complex technology concepts into clear, user-friendly solutions. In this role, you will serve as a single point of technical resolution-delivering high-touch support across phone, email, and hands-on desk side interactions for users at all levels of the organization.

For immediate review, email resume to jomarie.mercado@randstaddigital.com

location: San Antonio, Texas job type: Solutions salary: $17 - 18 per hour work hours: 9am to 6pm education: No Degree Required

responsibilities:

Core Responsibilities

• End-User Technical Support: Deliver comprehensive ITSD support for desktops, laptops, tablets, mobile devices, printing, wireless networks, and audio/visual setup.
• Troubleshooting & Resolution: Diagnose and resolve hardware, software, VDI/Citrix, softphone, Zoom, and BitLocker login issues.
• Service Management: Log, track, and manage incidents and requests through ServiceNow to ensure timely resolution within agreed SLA standards.
• Identity & Access Management: Provision and administer user accounts, distribution lists, and security groups in Active Directory.
• Network & Infrastructure Diagnostics: Identify and resolve core network connectivity issues (LAN/WAN, DNS, DHCP, TCP/IP, access points).
• Onboarding & Asset Management: Manage new hire IT onboarding, hardware asset tracking, and workstation setups.
• Financial & Executive Tools Support: Install, configure, and support specialized software, including Bloomberg terminals and AV/meeting room configurations.
• Vendor & Hardware Coordination: Coordinate with internal/external escalation teams and hardware vendors (HP, Dell, Poly) for warranty repairs and maintenance.
• Documentation & Knowledge Sharing: Document IT processes, update knowledge bases, and assist with team cross-training.

qualifications:

Required Technical Skills

Core Tools: Microsoft Office Suite, ServiceNow, Active Directory, CCURE.

Systems & Environment: Windows OS, VDI, Citrix, BitLocker, Zoom, Softphones.

Networking: Solid working knowledge of LAN/WAN, DNS, DHCP, TCP/IP, and computer connectivity diagnostics.

Hardware & Peripherals: Desktops, laptops, printers, scanners, AV systems, cabling, and network interfaces.

Mainframe & Software: Ability to identify and troubleshoot software/hardware issues, application installs, and system upgrades.

Required Soft Skills & Operational Capabilities

Excellent oral, written, and presentation communication skills across all organizational levels.

Strong customer-first mindset with experience managing high-touch walk-up/desk side support.

Proven capability to prioritize, organize, and execute under pressure while meeting strict deadlines.

Collaborative team player capable of working independently and coordinating with external support partners.

Desired Skills & Experience

Experience supporting Bloomberg terminals.

ITIL v4 Foundation Certification.

At least one industry-standard technical certification (e.g., CompTIA A+, Network+, Security+, or Microsoft Certified Associate).

skills:

network access,MS AD,Citrix,network technologies,DNS,DHCP,LAN network,basic network,LAN/WAN,access points,Excellent communication skills,Ability to communicate effectively,Communication skills,Coordinating,work effectively,meeting deadlines,presentation skills,diagnosing,onboarding,ITIL v4 Foundation,ITIL,Installing,Zoom,maintenance,printers,project coordination,Technical knowledge

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.