IT Delivery Director

job summary:

Title: IT Delivery Director

Duration: No end date w2 Contract

Location: 100% remote

Shift: M-F 8 am-5 pm CT

As a Delivery Director / Engagement Lead, you will take full ownership of executive client relationships, large-scale program delivery, financial performance, and organic business growth across complex enterprise technology and business transformations.

Acting as a trusted advisor to C-suite sponsors and steering committees, you will govern large-scale modernization initiatives-including SAP ECC-to-S/4HANA transitions-connecting system integrator (SI) execution with business operations, organizational readiness, and measurable value realization. This role combines calm, decisive executive leadership with delivery rigor, commercial oversight, and a focus on sustainable ROI and Net Economic Value (NEV).

For immediate review, email resume to jomarie.mercado@randstaddigital.com

location: Telecommute job type: Solutions salary: $70 - 80 per hour work hours: 8am to 5pm education: Bachelors

responsibilities:

Executive Client Leadership & Governance. Own senior client delivery relationships and serve as the primary executive escalation point; advise sponsors and steering committees; conduct executive governance, business reviews, and decision forums; communicate program health, strategic trade-offs, risks, and decisions through concise executive narratives and actionable roadmaps.

Enterprise Transformation & SAP Integration. Oversee complex SAP S/4HANA modernization and adjacent enterprise initiatives across finance, supply chain, manufacturing, and operations. Bridge business-unit leadership, technical SMEs, system integrators, and vendors; ensure integrated planning, process alignment, dependencies, cutover readiness, acceptance criteria, and business continuity without requiring hands-on SAP configuration.

End-to-End Program Delivery. Lead multi-workstream programs and portfolios across Agile, Waterfall, and hybrid models, including time-and-materials and fixed-price engagements. Set objectives, integrated schedules, stage gates, SLAs, deliverables, quality measures, and contractual commitments; coordinate project managers, OCM leads, solution teams, subcontractors, and delivery partners.

Three-Tier Governance, Risk & Operational Control. Establish executive, program, and workstream governance with clear decision rights, PMO/COE standards, escalation pathways, and stage-gate controls. Maintain integrated risk, issue, dependency, change, quality, and compliance processes; reduce decision latency and resolve high-pressure delivery and stakeholder conflicts with composure.

Value Realization & Business Outcomes. Develop value timelines, business cases, ROI and NEV measures, benefit owners, and baselines; track adoption, efficiency, cost reduction, revenue enablement, and other agreed business outcomes beyond schedule and budget performance. Drive continuous improvement, automation, and operational transformation.

Organizational Change & Business Readiness. Partner with OCM and business leaders on stakeholder engagement, communications, training, operating model changes, readiness assessments, adoption measures, and transition-to-operations planning; ensure changes are understood, adopted, and sustained.

Financial & Commercial Accountability. Manage bookings, revenue, gross profit/margin, budgets, utilization, staffing economics, account forecasting, change control, and contractual performance; identify variances, implement corrective actions, and support multi-year financial and capacity plans.

Talent, Delivery Pods & Partner Leadership. Build and lead integrated teams of delivery managers, functional and technical SMEs, OCM professionals, and vendor/SI resources. Own staffing and capacity plans, recruiting, onboarding, coaching, performance, redeployment, succession, and a collaborative high-performance culture.

Account Strategy & Organic Growth. Partner with Client Partners, Sales, and solution leaders to identify client pain points, transformation opportunities, cross-sell prospects, and emerging demand; develop multi-year account roadmaps and contribute to discovery, solution design, estimates, executive presentations, proactive proposals, and qualified pursuits.

Practice & Capability Development. Advance reusable governance methods, delivery frameworks, intellectual property, thought leadership, and leadership development; collaborate across consulting, delivery, sales, and specialist practices Key Responsibilities

• Executive Client Leadership & Governance: Serve as the primary executive escalation point; advise C-suite sponsors and steering committees; conduct business reviews; communicate program health, trade-offs, and risks through concise executive narratives and roadmaps.
• Enterprise Transformation & SAP Integration: Oversee complex SAP S/4HANA modernizations and adjacent enterprise initiatives across finance, supply chain, manufacturing, and operations. Bridge business leadership, technical SMEs, system integrators, and vendors to ensure cutover readiness and business continuity (hands-on SAP configuration is not required) .
• End-to-End Program Delivery: Lead multi-workstream programs across Agile, Waterfall, and hybrid models (T&M and Fixed-Price). Direct project managers, OCM leads, solution teams, subcontractors, and delivery partners against contractual commitments and quality measures.
• Three-Tier Governance & Risk Control: Establish executive, program, and workstream governance frameworks with clear decision rights, PMO/COE standards, and stage-gate controls. Resolve high-pressure conflicts and maintain integrated risk, dependency, and compliance management.
• Value Realization & Business Outcomes: Define business cases, ROI, and NEV metrics; track adoption, operational efficiency, and cost reductions to ensure sustainable business outcomes beyond baseline schedule/budget targets.
• Organizational Change & Business Readiness: Partner with OCM and business leaders on stakeholder engagement, training, operating model changes, readiness assessments, and transition-to-operations planning.
• Financial & Commercial Accountability: Manage account P&L-including bookings, revenue, gross margin, budgets, staffing economics, account forecasting, and contractual change control.
• Talent & Team Leadership: Build, onboard, and coach cross-functional delivery pods (delivery managers, functional/technical SMEs, OCM specialists, vendor/SI resources) while fostering a high-performance culture.
• Account Strategy & Organic Growth: Partner with Client Partners and Sales to identify new transformation opportunities, cross-sell prospects, and assist with solution design, proactive proposals, and executive presentations.
• Practice Development: Contribute to internal reusable governance methods, delivery frameworks, intellectual property, thought leadership, and delivery capability growth.

qualifications:

Mandatory Requirements

Education: Bachelor's degree in Business, Technology, Engineering, Computer Science, or a related field.

Experience: 10+ years of consulting, enterprise program, technology delivery, or transformation leadership experience.

SAP & Transformation Expertise: Significant experience leading or governing enterprise SAP modernization, including ECC-to-S/4HANA transitions or major finance/supply chain process transformations. Strong functional grasp of business impact, SI oversight, cutover, and operational readiness (no hands-on configuration required).

Executive Governance & Client Management: Proven track record leading multi-stakeholder enterprise engagements, advising C-suite sponsors, and steering committee governance.

Financial & Commercial Capabilities: Strong experience managing P&L, revenue, gross margins, project budgets, staffing economics, risk, and commercial agreements.

Delivery Methods & Tools: Proficiency in Agile, Waterfall, and hybrid models, enterprise PPM tools (Smartsheet, Planview, Jira, MS Project), and facilitation platforms (Miro or Mural).

Skills: Exceptional executive communication, negotiation, presentation, problem-solving, and conflict-resolution skills.

Travel: Willingness to travel as required.

Desired / Preferred Qualifications

Advanced degree (MBA or equivalent).

Background with Big 4 or top-tier consulting firms.

Professional certifications: PMP, SCPM, Scrum/PSM, Agile, or ITIL.

Experience working with Fortune 50 or large global Consumer Goods / Manufacturing enterprises.

Demonstrated expertise in value-realization frameworks and operating-model transformations.

skills:

Agile,computer science,Miro,Jira,Microsoft Project,Planview,SAP,SAP configuration,SAP ECC,S/4HANA,Scrum,Smartsheet,executive communication,decisive,executive leadership,transformation leadership,problem-solving skills,MBA,understanding of business,business operations,business transformation,model transformation,PMP,client relationship,consulting,consumer goods,client experience,client relationships,presentation,facilitation skills,financial performance,governance,governance processes,ITIL,financial,finance,negotiation,operational readiness,risk management,supply-chain,team development,Economic Value,Waterfall delivery

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.