Insurance Customer Service Operations Coordinator

Join a highly respected, Fortune 500 national life insurance company as an Insurance Customer Service Senior Operations Coordinator. In this crucial contract role, you will provide top-tier administrative support and routine external customer service for high-profile accounts, including major state employee programs.

If you are a self-motivated professional with a high level of initiative, unwavering reliability, and a genuine passion for helping people, this is a fantastic opportunity to join a supportive, impact-driven team. It is a 100% remote position with the caveat that you must live within a 90 mile radius of Austin, TX. The chosen professional must have solid system skills as well as Microsoft Office Suite and proficiency with web-based software platforms.

salary: $23 - $24 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors

Responsibilities

• Inbound Customer Support: Answer high-volume phone calls and resolve customer inquiries regarding life insurance product offerings, conversion rates, premiums, eligibility, and administrative procedures.
• Claims & Application Processing: Review incoming life insurance claims and provide dedicated customer service for Evidence of Insurability (EOI) applications.
• Service Standards: Monitor and maintain phone queue metrics to consistently meet or exceed established performance standards and client expectations.
• Record Keeping & Reporting: Maintain accurate claim records and documentation for ongoing reporting and compliance.
• Cross-Team Communication: Collaborate with insured customers, key clients, and internal teams to resolve complex inquiries efficiently and fairly.

Skills

• Daily call management exp (2 years of experience is required)
• Data Input Accuracy (2 years of experience is required)
• Data Input Efficiency (2 years of experience is required)
• Communication skills (4 years of experience is required)
• First Call Resolution (2 years of experience is required)
• Attention to Detail (2 years of experience is required)
• Reliability (4 years of experience is required)
• Commitment (4 years of experience is required)
• Positive Attitude (4 years of experience is required)
• Self Motivated (4 years of experience is required)
• Problem Solver (4 years of experience is required)
• Interest in Life Insurance
• Computer Skills (4 years of experience is required)
• Research Skills (2 years of experience is required)
• Follow-up
• Active Listening
• Answering Phones
• Prioritizing
• Working Independently

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.