Fraud Detection Specialist

Are you an analytical problem solver with experience in banking operations or contact center environments looking for a dynamic hybrid role? We are seeking a dedicated Fraud Detection Specialist to join an industry-leading financial team. Save time and commuting costs with a flexible schedule that rotates between onsite collaboration and working from your home office.

In this role, you will play a critical part in protecting customers and mitigating financial risk by reviewing flagged transactions and potential fraud schemes. Operating in a fast-paced environment, you will analyze suspicious activity, initiate dispute claims, and verify transactions via inbound and outbound calls.

Ready to bring your sharp critical thinking skills to a collaborative team? Click to apply today to get started!

Schedule & Location

• Hybrid rotation: 2 days onsite / 3 days remote on Week 1, and 3 days onsite / 2 days remote on Week 2 (subject to change based on operational needs).

Skills & Qualifications

• Preferred 1 year of experience in banking operations, contact center, back-office banking, or fraud investigations/disputes.
• Proficiency with advanced computer applications, including MS Word, Excel, and Outlook.
• Ability to demonstrate logical reasoning and critical thinking to resolve complex customer issues

salary: $20 - $25.66 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors

Responsibilities

The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity • Approach problems logically and with good judgment to ensure the appropriate customer outcome • Demonstrate personal excellence including punctuality, integrity, and accountability • Comfortable in a metrics driven environment that requires the ability to prioritize and multitask • Think critically and exercise independent judgement •

Skills

• Confidentiality
• Banking Operations

Qualifications

• Years of experience: 0 years
• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.