Customer Service Specialist

We are looking for Customer Service Specialist with the

• verbal communication and active-listening skills. Demonstrated capability to maintain succinct, detailed, and accurate documentation and notes while actively managing high-volume inbound or outbound call queues.
• Ability to identify customer interest and appropriately transition the conversation to a sales opportunity
• Ability to professionally transfer interested customers to Sales agents.
• customer service and interpersonal skills
• Ability to accurately document customer interactions and call outcomes.
• Ability to work independently while meeting established productivity and quality expectations
• Ability to clearly communicate obstacles, technical issues, or process concerns to leadership.
• Pipeline Management: Proven experience working within a CRM or ticketing database to track customer interactions, contact attempts, and pipeline milestones.

salary: $23.56 - $23.57 per hour shift: First work hours: 8 AM - 5 PM education: Bachelors

Responsibilities

• Responsible for conducting high-volume outbound calls to customers who have recently been approved for a business checking account.
• The NDDA Agent engages customers to determine whether they have an interest or need for merchant services and connects interested customers with the appropriate Sales agent for additional assistance.
• The position is expected to manage 100+ outbound calls per day while maintaining a professional and positive customer experience.
• The agent must be able to quickly identify customer interest, clearly explain the purpose of the call, and complete a warm transfer to the Sales team when a potential merchant services opportunity is identified.

Skills

• Customer Service
• Banking Operations
• Customer Relations

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.