Customer Service Representative (Level III)

We are looking for a key team member to serve as the primary point of contact for our premier, high-revenue commercial clients. In this dynamic role, you will handle inquiries related to commercial loan and credit products via phone and email, diving into client needs, conducting targeted research, and delivering seamless solutions. By collaborating with internal business partners and utilizing advanced banking systems, you will play a critical role in delivering an exceptional client experience and deepening long-term business relationships.

salary: $18.51 - $18.52 per hour shift: First work hours: 8 AM - 4:30 PM education: High School

Responsibilities

Key Responsibilities:

• Frontline Client Engagement: Serve as the primary, direct point of contact for incoming client requests via phone and email (focusing primarily on incoming phone channels).
• Commercial Product Expertise: Read, analyze, and resolve technical requests specifically focused on Commercial Loan and Credit products.
• Problem Resolution & Research: Conduct targeted research in bank systems to troubleshoot issues, answer complex inquiries, and provide end-to-end technical support.
• Cross-Functional Collaboration: Partner continuously with internal departments and teams to drive efficient issue resolution and enhance client satisfaction.

Skills

• Active Listening
• Customer Relations
• Call Center Support
• Customer Service

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.