Customer Service Representative (Level III)

Are you passionate about helping others and passionate about delivering an exceptional customer experience? As a Business and Monetary Control (BMC) Support Specialist, you will play a crucial role in improving our clients' financial lives by serving as a trusted subject matter expert. You will deliver high-quality, high-efficiency operational support - serving as the primary point of contact for complex inquiries regarding Financial Transaction paperwork, Account Balances and Activity, Letters of Authorization, and Employee Stock Options.

In this fast-paced position, you will balance client-centric service with robust risk management, ensuring every interaction is accurate, secure, and aligned with company policy.

salary: $20.99 - $21 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

Business and Monetary Control (BMC) provides service support by assisting with inquiries related to Financial Transaction paperwork, Account Balance and Activity, Letters of Authorization and Employee stock options.

Key Responsibilities include:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives
• Training Schedule: Monday – Friday, 9:00 AM – 5:30 PM EST
• Post-Training Schedule: Assigned based on the offer selected at hire.

Possible shift options are as follows, not guaranteed

SHIFTS are listed in EST -

• M - F 8:25am 4:55pm
• M - F 9:00am 5:30pm
• M - F 9:30am 6:00pm
• M - F 10:00am 6:30pm

Skills

• Customer Service
• Call Center Support
• Telephone Etiquette
• Active Listening
• Basic Software Skills
• Customer support

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.