Customer Service Representative

Randstad is seeking a Customer Service Representative for our global life science and clinical research client.

Pay: $25.00/hour (W2)

Schedule: Monday – Friday, 8:00 AM – 4:30 PM or 7:30 AM – 4:00 PM EST

Location: Remote (Must reside in the US and work East Coast hours)

Duration: 10-month contract with potential for extension or permanent hire

Qualifications

• High school diploma or equivalent (some college is a plus).
• 1+ year customer service experience in a high volume environment
• strong written and verbal communication skills, with great phone and email etiquette.
• A calm, service-first mindset when helping frustrated customers or managing shifting priorities.
• Current residency in the United States with availability to work East Coast business hours.

Nice-to-haves:

• At least 1 year of experience in customer service and end-to-end order processing (Quote-to-Bill).
• Familiarity with ERP systems, Salesforce (SFDC), and Microsoft Office.

Benefits & Career Growth At Randstad, we value the health and well-being of our talent. After 90 days of continuous assignment, you will become eligible for a comprehensive benefits package, including:

• Medical Insurance
• Dental Coverage
• Vision Plans

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

salary: $24.99 - $25 per hour shift: First work hours: 8 AM - 4:30 PM education: High School

Responsibilities

• Manage Orders End-to-End: Enter, track, and process customer orders accurately from initial entry through final delivery.
• Support Customers Across Channels: Answer questions about pricing, product availability, billing, and shipping via phone and email with warmth and clarity.
• Prevent and Solve Delays: Monitor account backlogs, reach out proactively when shipping delays occur, and offer practical solutions to keep customers happy.
• Coordinate Across Teams: Partner with logistics, manufacturing, finance, and third-party vendors to resolve billing discrepancies and ensure on-time pickups.
• Maintain Accuracy and Standards: Prepare regular status reports, hit key service metrics, and follow all company documentation guidelines.

Skills

• Customer Relations
• Call Center Support

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.