Customer Service Representative

We are seeking an organized, motivated, and detail-oriented Customer Service Representative to deliver high-quality support to end users, distributors, and internal Snap-on teams. In this role, you will help maintain strong business relationships by resolving inquiries quickly, ensuring data accuracy across business systems, and auditing transactions.

salary: $20 - $22 per hour shift: First work hours: 8 AM - 5 PM education: No Degree Required

Responsibilities

Key Responsibilities

• Customer Support: Respond promptly and professionally to inquiries from end users and distributors via phone, email, and designated customer platforms in alignment with department service standards.
• Order Entry & Auditing: Receive, review, and enter incoming sales orders based on customer requirements and account specifications.
• Registration & Payment Audits: Audit equipment registrations for completeness and accuracy, generating validation reports for the accounting team to facilitate distributor payments.
• Issue Resolution: Investigate and resolve shipment discrepancies, order shortages, damaged freight, and related purchase concerns.
• Cross-Functional Collaboration: Partner closely with Sales and Service Representatives, internal Snap-on departments, and colleagues at remote locations to resolve issues and streamline communication.
• Data Integrity & Documentation: Maintain documentation within electronic filing and data storage systems, ensuring all records are up to date and audit-ready.
• Team Support: Assist supervisors with special projects and provide operational backup for team members during absences.

Skills

• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Typing Skills
• Client Service
• Customer Relationship Management
• Customer support
• Basic Software Skills
• CRM
• Customer Service
• Adapting to Change
• CUSTOMER ORDERS/SALES

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.