Customer Service Representative

Customer Service Representative

Location: Tustin, CA (Onsite)

Position Type: Part-Time, Temp-to-Hire

Schedule: Monday – Friday (20 hours/week)

Choice of Shift:

• Morning Shift: 8:00 AM – 12:00 PM
• Afternoon Shift: 12:30 PM – 4:30 PM

Compensation: $22.00 – $24.00 / hour

Position Overview We are seeking a reliable, detail-oriented Customer Service Representative to join our Operations team on a part-time basis. In this role, you will serve as an essential operational contact for clients, managing order entries, account records, and day-to-day inquiries in a fast-paced environment. We offer a steady Monday through Friday schedule with flexibility for either a dedicated morning or afternoon shift.

Key Responsibilities

• Order Entry & Administration: Process incoming customer purchase orders received via email, phone, and fax; verify item numbers, pricing, billing terms, and shipping instructions.
• Client Communications: Answer inbound customer inquiries regarding order status, stock availability, and lead times with clear, professional telephone and written etiquette.
• Issue Resolution: Research and resolve shipping delays, order discrepancies, and billing questions; coordinate return authorizations (RMAs), replacement shipments, and credit memos.
• Internal Coordination: Collaborate daily with shipping, warehouse, and finance personnel to release holds and ensure on-time fulfillment.
• Records Maintenance: Accurately update customer profiles, special account instructions, and communication logs within business systems.

Qualifications

• Experience: 1–2+ years of customer service, order desk, or administrative support experience, ideally within a manufacturing, distribution, or operational setting.
• ERP Experience (A Plus): Prior exposure to ERP or CRM platforms (such as Oracle NetSuite, SAP, or QuickBooks Enterprise) is welcome and preferred, but not required.
• Computer Skills: Skilled in Microsoft Office (Excel, Outlook, Word) and comfortable with high-accuracy alphanumeric data entry.
• Core Competencies: Clear verbal and written communication, effective problem-solving skills, and the ability to organize daily tasks in an evolving workflow.
• Education: High school diploma or equivalent required.

salary: $22 - $24 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

Job Responsibilities

• Order Processing & Data Integrity: Accurately execute end-to-end sales order management using Oracle NetSuite, verifying pricing, item numbers, payment terms, and delivery schedules across email, phone, and EDI channels.
• Customer Relationship Management: Serve as the primary operational point of contact for domestic and global accounts, delivering high-level support on product availability, lead times, and order tracking.
• Issue Resolution & Account Reconciliation: Investigate and resolve shipment discrepancies, backorders, and billing inquiries; manage the RMA lifecycle by generating credit memos, replacements, and refunds per corporate policy.
• Cross-Departmental Alignment: Partner with supply chain, warehouse, and finance teams to clear order holds, verify stock allocations, and expedite time-sensitive deliveries.
• Records Governance & Process Optimization: Maintain meticulous customer records and interaction logs within NetSuite while identifying system and workflow improvements to drive fulfillment efficiency.

Skills

• ERP
• Netsuite
• CUSTOMER ORDERS/SALES
• Customer Service
• Customer Relationship Management
• Follow-up
• Telephone Etiquette
• Active Listening
• Adapting to Change
• Order Processing
• order entry
• Customer support
• Customer Relations
• Client Service

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.