Customer Service / Logistics Coordinator

A growing consumer goods company in Westchester County, NY, is seeking a Customer Service & Logistics Specialist to join its expanding team. This is a full-time, permanent position offering a hybrid schedule.

The ideal candidate brings proven order management experience, with a focus on fulfilling international order requests and handling export/shipping documentation. Exceptional attention to detail, multitasking abilities, and the capacity to thrive in a high-volume environment are essential for success in this role.

salary: $60,000 - $70,000 per year shift: First work hours: 9 AM - 5 PM education: Associate

Responsibilities

• End-to-End Order Management: Oversee the complete international order lifecycle within the ERP system, ensuring seamless execution from order entry and allocation through shipping, delivery, and invoicing.
• Global Trade & Compliance Documentation: Generate, review, and maintain accurate international shipping documentation (e.g., commercial invoices, packing lists, export declarations, and certificates of origin) in compliance with cross-border regulations.
• Cross-Functional Communication: Serve as the primary point of contact for international customers, sales teams, warehouse operations, freight forwarders, and customs brokers to coordinate fulfillment and logistics.
• Proactive Inquiry & Issue Resolution: Promptly address customer and partner inquiries via phone and email, troubleshooting supply chain bottlenecks, tracking delays, or discrepancies to maintain high service standards.
• Returns & Claims Processing: Administer return merchandise authorizations (RMAs), process customer credits, and resolve billing or shipment discrepancies accurately and efficiently.
• Operational Support: Partner with management on ad-hoc logistics initiatives, process improvement projects, and special assignments as business needs evolve.

Skills

• International Orders (3 years of experience is required)
• Incoterms (3 years of experience is required)
• ERP System (3 years of experience is required)
• Excel
• Customer Service (3 years of experience is required)
• Logistics Coordination (3 years of experience is required)

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.