Customer Service Associate

Are you upbeat, organized, and love solving problems on the fly? We are looking for a reliable, energetic Customer Service Associate to join our client's fast-paced operations team in Hauppauge, NY!

In this role, you’ll be the central point of contact connecting clients with field service partners. You’ll manage daily scheduling, handle check-in tracking, fix last-minute service delays, and make sure every job gets done right. If you thrive in a bustling office environment and enjoy helping people every day, we want to hear from you! Entry-level customer service experience is required! We warmly welcome candidates coming from retail, food service, hospitality, office administration, or recent internships with proven longevity who are ready to transition into a long-term corporate role. If you are interested, please apply today or send your resume to jenn.eng@randstadusa.com for immediate consideration!

salary: $20 - $22 per hour shift: First work hours: 9 AM - 5 PM education: High School

Responsibilities

• Track Shift Check-Ins: Check our system to make sure cleaners sign in on time. Call vendor partners if a shift hasn't started within 60 minutes.
• Resolve Service Issues: If a cleaning shift is missed or done incorrectly, work quickly to reschedule the service, contact the client, and adjust billing notes.
• Schedule & Follow Up: Call and email vendor partners to schedule upcoming cleaning jobs. Call clients within 24 hours after a job to make sure they are satisfied.
• Manage Purchase Orders: Close out weekly and monthly Purchase Orders (POs) in our system (Waves) and client web portals before they expire.
• Client & Vendor Support: Coordinate site security access for cleaners when needed and handle high-volume phone calls and emails daily.

Skills

• Follow-up
• Inbound Calls
• Outbound Calls
• Phones
• Call Center Support
• Data Entry
• Administrative Duties
• Scheduling Appointments
• Payment Processing
• Typing Skills
• Communication
• Telephone Etiquette
• Active Listening
• Empathy
• Basic Software Skills
• CRM
• Customer Service
• Basic Computer Skills
• Adapting to Change
• Client Service

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.