Customer Operations Specialist

The Customer Operations Specialist will oversee and execute the daily customer service, inventory management, and logistics operations of the business. This role is pivotal in maintaining strong customer relationships, streamlining supply chain workflows, and ensuring smooth transportation and delivery processes.

salary: $50,000 - $80,000 per year shift: First work hours: 8 AM - 5 PM education: Bachelors

Responsibilities

• Inside Sales & Customer Relations: Build positive customer relationships, manage order processing and follow-ups, and coordinate shipments with carriers and third-party logistics partners.
• Issue Resolution & Process Improvement: Resolve shipping, transportation, and delivery issues promptly, investigate root causes, and initiate action plans to reduce service issues and improve workflows.
• Supply Chain & Inventory Management: Monitor inventory via ERP systems, manage purchase orders with manufacturing sites, and audit inventory reports.
• Logistics & Compliance: Stay up-to-date with internal reporting, monitor logistics current events, and exercise independent judgment on routing and freight planning while adhering to regulations.

Qualifications:

• Education & Experience: Bachelor's degree preferred or equivalent combination of education and work experience, with 3–5 years in a related field.
• Communication & Interpersonal Skills: Excellent verbal, written, and customer service skills.
• Organizational & Time Management: Outstanding organizational skills, attention to detail, and the ability to meet deadlines in a fast-paced environment.
• Problem-Solving: Ability to troubleshoot and resolve issues quickly using sound judgment, poise, and diplomacy.
• Technical Skills: Proficient with Microsoft Office Suite and related software.

Skills

• Written Communication
• CUSTOMER ORDERS/SALES
• Basic Computer Skills
• Customer support
• Documentation of Operations
• Customer Service
• Customer Relations
• Microsoft Office (5 years of experience is required)
• Sales
• Active Listening
• Empathy
• Follow-up
• Business operations

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.