Community Resource Coordinator II

In this vital Community Resource Coordinator role, you will support an innovative program addressing Health-Related Social Needs (HRSN) through groundbreaking Medicaid waiver benefits. Depending on team workflow, your focus will blend direct member or vendor interaction with essential behind-the-scenes intake and authorization processing across multiple healthcare systems. You will conduct non-clinical assessments, identify barriers related to the Social Determinants of Health (SDOH) - such as housing, transportation, food security, and safety - and connect members with impactful local and state resources. If you bring lived experience or a Traditional Health Worker (THW) background, your unique perspective will be an invaluable asset in guiding members with dignity and compassion. Key Responsibilities: Coordinate community and healthcare resources to address Health-Related Social Needs (HRSN) such as housing, nutrition, and transportation. Process program intake and service authorizations efficiently within multiple software systems to meet state turnaround times. Conduct non-clinical assessments and telephonic or member outreach to identify barriers and support individual care plans. Partner closely with clinical teams, nurses, social workers, and community partners to facilitate seamless care coordination. Accurately document member touchpoints, service referrals, and resource data in full compliance with health plan guidelines. Required Qualifications & Skills: High School Diploma or GED. 1+ years of experience in healthcare, social services, or member-facing customer service. Compassion, empathy, and active listening skills with a genuine passion for member advocacy. time management and organizational skills to handle high volumes and strict deadlines. Self-starter mindset with the ability to work autonomously in a remote/work-from-home environment. Working knowledge of Social Determinants of Health (SDOH); Traditional Health Worker (THW) certification or relevant lived experience is highly valued. Comfort navigating multiple software platforms, databases, and digital workflows simultaneously.

salary: $22.99 - $23 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

Coordinate community and healthcare resources to address Health-Related Social Needs (HRSN) such as housing, nutrition, and transportation. Process program intake and service authorizations efficiently within multiple software systems to meet state turnaround times. Conduct non-clinical assessments and telephonic or member outreach to identify barriers and support individual care plans. Partner closely with clinical teams, nurses, social workers, and community partners to facilitate seamless care coordination. Accurately document member touchpoints, service referrals, and resource data in full compliance with health plan guidelines.

Skills

• Compassion and empathy
• Time management
• Self start, work autonomously

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.