Clinical Coordinator II - MTM

Are you an empathetic healthcare communicator or pharmacy support specialist looking for a rewarding, 100% work-from-home role? We are seeking dedicated Clinical Coordinators to join a collaborative Medication Therapy Management team! Save time and money by ditching the daily commute and making a positive impact on patients' well-being right from your home office.

In this vital patient advocacy role, you will serve as the trusted first touchpoint for members qualifying for a Comprehensive Medication Review. Working an 8-hour shift Monday through Friday (starting between 8:00 AM and 11:00 AM CT, with standard training from 8:00 AM to 4:30 PM CT), you will place outbound calls to engage members, perform HIPAA authentication, and verify complete medication profiles including prescriptions, vitamins, and over-the-counter supplements. After documenting allergies, side effects, and health updates, you will seamlessly warm-transfer engaged members to a licensed clinical pharmacist for tailored consultation. If you bring a background in healthcare call centers, patient care coordination, or pharmacy support, excellent verbal communication, and a passion for helping people lead healthier lives, this opportunity provides the perfect platform to expand your clinical operations career.

salary: $20.63 - $20.64 per hour shift: First work hours: 8 AM - 4:30 PM education: High School

Responsibilities

Position Summary:

Engage members telephonically, verify medication lists, document allergies, and conference clinical pharmacists for comprehensive medication reviews.

Key Responsibilities:

• Conduct outbound calls to engage patients and prepare them for clinical consultations.
• Complete HIPAA authentication and confirm member demographic details.
• Collect and document current medications, allergies, and reported side effects.
• Conference and warm-transfer engaged members directly to clinical pharmacists.
• Send follow-up communications to healthcare providers regarding medication issues.

Requirements:

• High School Diploma or GED required; Pharmacy Technician License preferred.
• Prior experience in call centers, patient outreach, or clinical support roles.
• Familiarity with prescription medications and common medical terminology.
• Excellent verbal communication, active listening, and documentation accuracy.
• Dedicated home office with a wired internet connection (25 Mbps down / 3 Mbps up).

Skills

• Call Center
• Vendor Management
• Scheduling Appointments

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.