Clinical Coordinator II

Are you an empathetic healthcare communicator or pharmacy technician looking for a rewarding, 100% work-from-home opportunity? We are seeking dedicated Clinical Coordinators to join a collaborative Medication Therapy Management team! Save time and money by ditching the daily commute and helping members achieve better health outcomes right from your home office.

In this vital patient support role, you will be the welcoming initial contact for members qualifying for a Comprehensive Medication Review. Working an 8-hour shift Monday through Friday (starting between 8:00 AM and 11:00 AM CT), you will conduct telephonic outreach to HIPAA-authenticate members, explain program benefits, verify medication lists, and document allergies or side effects. Once initial intake is complete, you will warm-transfer members directly to a clinical pharmacist for consultation. If you bring a background in healthcare customer service, care coordination, or pharmacy support, excellent verbal communication, and the dedication to thrive in a high-volume virtual setting, this role provides an ideal platform to advance your healthcare career.

salary: $20.63 - $20.64 per hour shift: First work hours: 8 AM - 11 PM education: High School

Responsibilities

Position Summary:

Engage health plan members by phone, verify current medications, complete intake documentation, and warm-transfer members to clinical pharmacists for comprehensive medication reviews.

Key Responsibilities:

• Conduct outbound and inbound calls to engage patients in medication therapy reviews.
• Authenticate member identity under HIPAA guidelines and confirm demographic records.
• Accurately document comprehensive medication profiles, allergies, and side effects.
• Conference and warm-transfer engaged members to clinical pharmacists for consultation.
• Transmit clinical communications and correspondence to healthcare providers as needed.

Requirements:

• High School Diploma or GED equivalent required; Pharmacy Technician License preferred.
• Experience in healthcare call centers, patient support, pharmacy, or care coordination.
• Familiarity with prescription medications and basic medical terminology.
• strong verbal communication, active listening, and documentation accuracy.
• Dedicated home workspace with a wired internet connection (25 Mbps down / 3 Mbps up).

Skills

• Call Center
• Problem Solving
• Google for Business Suite
• Microsoft Office

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.