Care Management Support Coordinator II

As a Care Management Coordinator, you will serve as a vital link between members, healthcare providers, and local support networks. You will conduct proactive member outreach, handle inbound inquiries, and coordinate essential services while maintaining high-quality documentation. Working within a supportive, high-volume environment, you will collaborate closely with your peers via daily digital check-ins, navigate multi-application systems, and ensure timely turnaround on vital authorizations. If you have a background in managed care and a passion for advocating for those with complex medical needs, this opportunity offers both professional fulfillment and the chance to make a lasting difference every single day. Key Responsibilities: Conduct inbound and outbound telephonic outreach to guide members through care plan next steps, scheduling, and service education. Connect members to essential community resources and benefit programs to address Social Determinants of Health (SDOH). Serve as front-line administrative support for members and providers, resolving inquiries and explaining care protocols. Facilitate onboarding by sending welcome packets, correspondence, and educational materials. Maintain accurate, non-clinical member records in compliance with regulatory and state standards. Collaborate within a specialty authorization team, managing daily production logs and cross-functional tasks. Qualifications & Skills: High School Diploma or GED required. 2+ years of experience in a managed care environment or working with vulnerable populations with chronic/complex health conditions. digital proficiency with Microsoft Office (Teams, Outlook, Word, Excel), Zoom, and web applications across multiple monitors. Excellent telephonic communication, active listening, and problem-solving skills. High attention to detail and ability to thrive in a fast-paced, high-volume setting. LPN, LVN, or LCSW background is a plus.

salary: $22.84 - $22.85 per hour shift: First work hours: 8 AM - 5 PM education: High School

Responsibilities

Conduct inbound and outbound telephonic outreach to guide members through care plan next steps, scheduling, and service education. Connect members to essential community resources and benefit programs to address Social Determinants of Health (SDOH). Serve as front-line administrative support for members and providers, resolving inquiries and explaining care protocols. Facilitate onboarding by sending welcome packets, correspondence, and educational materials. Maintain accurate, non-clinical member records in compliance with regulatory and state standards. Collaborate within a specialty authorization team, managing daily production logs and cross-functional tasks.

Skills

• managed care environment
• chronic or complex conditions
• Multi-tasking

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.